Limited Designs with Inconsistent Quality

I purchased from Andrew Hanoun expecting luxury homeware based on their reputation, but I was disappointed with my experience. The product selection is limited compared to competitors, with most items featuring similar aesthetic patterns. Quality was inconsistent—my first piece arrived with minor scratches on the finish. The craftsmanship that should be synonymous with designer homeware was lacking on closer inspection. Stitching appeared uneven on textile items. Pricing is premium, but doesn't match the quality delivered. Customer service took several days to respond to my inquiry about the defect. They offered a partial refund rather than replacement. Shipping was slow, taking two weeks to arrive. The packaging was basic without protective cushioning. Color variations between the website images and actual products were noticeable. Return process seemed complicated with restocking fees mentioned. I wouldn't recommend this brand based on my experience. There are better alternatives offering superior quality at similar price points. Disappointing for an upscale brand.