Disappointing experience with poor customer support

I purchased a product from Ricll expecting better quality based on their website presentation. Unfortunately, the item arrived damaged and appeared to be a lower quality version than advertised. When I reached out to customer service requesting a replacement or refund, I received minimal response and had to follow up multiple times. Their response times were extremely slow, taking over a week just to acknowledge my complaint. The product's packaging was insufficient, which likely contributed to the damage. Shipping was overpriced for the quality received. When I finally got a response, they offered only a partial refund instead of a replacement. The return process was confusing and required multiple email exchanges to clarify. Overall, I would not recommend Ricll to others due to inadequate customer service and quality issues that don't justify the price.