Based on authentic user experiences
samia aslam
6731 reviews
N/A
11 months ago
Their returns process is horrific
Their returns process is horrific I m still in the process to return a blazer for the last 2 1 2 months They keep refusing it even though I have followed their return instructions to a tee First they provide a return label that has a date older than my purchase date Then the receiver keeps refusing it on the basis that there s no invoice attached even though I can get UPS to vouch for this because they are the ones who did it right in front of me They sealed it in a plastic pouch and sent it off But no yet it still comes back with the same problem Receiver refused no invoice attached A complete lie try calling their custome care number and it goes to a fax machine Try calling another number in the website and it goes on answering It s absolutely insane It s like they are literally playing mind games with you I beg anyone who s thinking of purchasing anything from their store to think twice it ll end up being a costly mistake SIMPLY PUT - ONCE YOU BUY YOU CANNOT RETURN IT Shout out to Jeff and Paul at UPS who tried for the last two months to get my package returned 12 storeez if you are reading this you guys are by far have the worst customer care for your international customers I ve ever come across My first time buying from a Russian brand and I ve learnt my lesson Never again
E
6731 reviews
N/A
11 months ago
Return are difficult and expensive
You need to seriously improve your returns procedure it takes really long time and I had to chase your employees myself for the refund The returns form on mobile website is not clear at all Also when they issued the return amount it was less Apparently the customer pays for the return I do not mind paying but it s not clear for the customer and it s only written in one place on the website where it s difficult to find You put return label in the box and say it is prepaid but it s prepaid out of my pocket disappointing experience
katerinag
6731 reviews
N/A
11 months ago
Premium quality clothes with low quality service
The quality of clothes is amazing but the service is terrible I ve ordered from their website twice and both times have had issues with return of goods The first time they sent a pair of loafers with wrong size They agreed to make a return on their expense It was unclear how to arrange a return with DHL it is not clearly stated in their instructions After they received the returned shoes they returned me not the full price of the shoes but deducted commission from it I had to write to support and wait an answer for several days to get the rest of funds back The second time I ve filled out the return questionnaire on their website and I still wait for the reply that the return is accepted Without this reply and an invoice for return that they must send to me I can t proceed with the return They don t answer to emails or whatsapp The service is still bad And it is still not clear from instructions how to arrange a DHL pickup I think it is easier to resale the shoes by myself than to arrange the return Overall clothes are great but it is better to order them from Farfetch or Zalando to have easy delivery and returns
Natalie
6731 reviews
N/A
11 months ago
Russian brand and questionable quality
This is a russian brand By supporting this brand you are supporting russian aggression in Ukraine Moreover the clothes are not worth the hefty price tag
Olive
6731 reviews
N/A
11 months ago
extremely soft sweater
extremely soft sweater quick delivery
Kristine
6731 reviews
N/A
11 months ago
12STOREEZ best products
I like the products of 12STOREEZ The quality is on the highest level I can wear the clothes shoes 2-3 years Love style of 12 STOREEZ - classical with accent on the quality We need this store in Germany
