Aclens Reviews

Scam beware

Took my money and suddenly don t have lenses in stock need to wait an additional 10 days Sham operation

Terrible contacts

Terrible contacts Must be rejects I ve had contacts nearly 30 years and have never had issues Won t stand behind their products

TERRIBLE EXPERIENCE

I tried to place an order on Monday and it wouldn t even let me make a payment Then that evening I tried to call during Eastern business hours and they were closed so I used the chat help I received an email that they got it but never heard back from them Then I tried to call during business hours on Wednesday again and it was already closed So I called on Friday by then my prescription had already expired and they said we have had lots of problems with the payment page loading So no I shouldn t have waited so long but on the other hand should have been able to get contacts ordered in time VERY FRUSTRATING business to work with GO ELSEWHERE

Decieving Practices

IVe been wearing the AirOptix Night Day Contacts for more than 10 years Which means I ve purchased them several times from 5 different websites Walmart and two doctors offices EVERY time I ve bought them they come in a 3 pair 6 pack box So when I decided to order from AC Lens ones would assume you would be getting the same product especially because they are in the same price range as most other site In fact they are a bit higher Yet when I received them I realized they sell in the exact same box a 3 pack 1 1 2 pairs After researching I ve realized they are the only company doing this I 100 WILL NOT be ordering from them again I d suggest everyone thinking about buying here to look elsewhere You can get a 6 pack for the same price or less literally anywhere Complete rip off

Absolutely abysmal

Absolutely abysmal I don t even know how to put into words how you can screw up and order so much I ordered contacts like I always do and then they decided to reach out to my provider instead So they took it upon themselves to order contacts which I have never used or worn and then charge me 175 when I ordered 40 worth Do not order from these people

Avoid wish I did

Avoid avoid avoid Paid for my RGP s and as ordered plasma treatment had to pay additional sum through PayPal Followed all instructions and e-mailed their customer service they don t provide service despite their name and 7 days went by before I got an e-mail from said Customer Service advising that unless I pay for my contacts the order will be cancelled Eventually they conceded and placed an order now 9 days late It took literally forever to get my order and then surprise surprise they forgot my lens solutions After e-mailing them back asking for an explanation got none of that just a cold standard We ve shipped your order e-mail Now that is going to be at least 2 months late My advice - use Clearly I will for every order from now on thought I d give AC Lens a try wish I never had

AC Lens IS NOT A RELIABLE COMPANY

I have order my contacts lenses with AC Lens for more than a decade but these last couple of years have been very frustrating dealing with them Even though I place my order 15-20 days ahead of time I don t receive my contacts on time They usually give me nonsense excuses to justify the fact that they don t deliver the product according to the due date that they promise AC Lens IS NOT A RELIABLE COMPANY Don t waist your time ordering from them unless you want to wait forever for your lenses to arrive

Rejected order a week after buying won t come for Xmas

Waited almost week before they let me know that they wouldn t ship them because of issues with my sons prescription The prescription expires 2 17 24 and is still valid I m not going to try to get a 3 way phone call with eye Dr and AC lens in attempts to resolve I just ordered through 1800 contacts using the same valid prescription without problems This was supposed to be an Xmas present for my son that probably won t come on time now

Thieves that won t accept returns

RGPs took a long time to arrive but I was not in a hurry Now the curvature is not correct and they won t accept a return Therefore they re thieves Simple