Adlersocial Reviews

BAD QUALITY COMMUNICATION AND TRUSTABILITY

BAD QUALITY COMMUNICATION AND TRUSTABILITYNew customers PLEASE READ I am a starter wedding photographer and I had an AWFUL experience with Adler Social QUALITY They advertise themselves as professionals who can post and design beautiful graphics and content However when I received the graphic designs I thought it was created by a High School student who barely knew how to use Photoshop I d instead use Canva than asking them to create anything Second the posting In the first few weeks things are going as planned but then the words and depth of the posting become less and less For example We believe the images we took will exceed your expectations Contact us today I mean really That is not the quality they promised COMMUNICATION Adler Social responds quickly until you have put your credit card to their system They even made a mistake about calling time because I live in California and they are based in FL I set up a 2 00 pm call because it s 5 00 pm in FL however they called me at 11 00 am which was their 2 00 pm Then there is rarely any communication at all afterward They will not inform you what they do under the package you choose after the first month only if you knew what you could ask them to do For example they said they could design 4 custom campaigns but they never mention about it later on When talking about billing that s where the trustability breaks up TRUSTABILITY Not trustable is the only common I wanted to give As a wedding photographer my business was strongly impacted by the Stay Home Order So I requested just to pause my service until the lockdown ends I called them and they agreed It was on March 15th However I found out that Adler Social is still charging me every month in May During this period there were no work nor communication done I immediately called them about this but it took them 5 business days to reach the manager She said she d need to contact the billing team it took another three days for them to reach the billing team and they only offered a partial refund 150 for the two months they charged me by mistake I received a service cancellation email the same day But this is not over Today 6 2 20 I just found out that they are STILL charging me 300 I have received a formal cancellation email from them clearly stating There will be no future billing to your credit card But they still charged me for nothing This is absolutely a no-no for any business to make such an improper mistake But I understand why because they are unprofessional How can an unprofessional business manage the client s business professionally I d like to use what others comment on Adler social to end this review An unethical company that preys on small businesses just to sign them up and charge monthly fees for doing nothing- Beware Potential customers please THINK 10 TIMES before committing your money on Adler Social I am paying my hard-earned money to pay for my mistakes choosing Adler Social but you don t have to If you ve made this far thank you for your time and now move on to something more important in your life A REAL customer review