Adventures Reviews

Arctic Adventures | Small Group Iceland Tours & Adventure Holidays

adventures.is
3.87
90 reviews
Great Rating
Based on 90 user experiences

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Rated 3.87 out of 5 by 90 Happy Customers

66.7%
2.2%
4.4%
4.4%
22.2%
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AI Review Summary Based on 90 reviews

The majority of reviews for Adventures are highly positive, with customers praising the knowledgeable and friendly guides, the quality of glacier and ice cave tours, and the overall organization. A significant number of guests highlight specific tours like glacier hikes, snorkeling, and the Golden Circle as fantastic experiences. However, a substantial portion of reviews detail serious issues with Arctic Adventures, including alleged false advertising, refusal of refunds for canceled tours, poor communication, and unprofessional conduct. These negative reviews report financial loss and distress, indicating a major conflict between the company’s practices and customer expectations. The overall experience is therefore split between exceptional tour delivery and systemic business problems.

What customers love
  • Knowledgeable guides
  • Glacier tour quality
  • Ice cave experience
  • Great organization
Common concerns
  • Refund issues
  • False advertising
  • Booking problems

Last updated 2 months ago

A

Half day tour of Golden circle Iceland from Reykjavik The tour was exactly what had been

The tour was exactly what had been advertised on their website The tour guide was fun and very helpful We had a great time I am handicapped and use a special type of walker and the tour guide did everything to accommodate me including setting up my walker for when I got off the van for the tours He also broke down the walker and stored it in the van for me when I returned As a handicap person I could not have asked for anything more Some of the touring included walking and they re description of the walk and the level of ease was right on in my opinion The only negative thing I have to say is that their seats are a little bit tight when the van was at capacity especially if you re on the heavy side Thank you
C

Six Day Island Tour - and Super-Nick

Did the 6-day island tour with guide Nick Reeves The only thing that compared to the beauty of the country was Nick himself Honest passionate and open Clearly in his own love affair with the country and it s people This was my tenth visit to Iceland and by far my best experience I ve been a long time loyal user of Arctic Adventures and will continue to be in future See you all soon Play Ja Ja Ding Dong
R

Incredible 6 day tour in Iceland highly recommended

This tour exceeded my expectations I loved every moment and I strongly recommend it Iceland is truly an amazing place to visit but our guide Vjeran really made the difference I am a solo traveller and I was part of a 15 people group of all ages and nationalities Although we had different abilities Vjeran made sure we all experienced the excursion hike activities and I can honestly say I could have not been happier with my group Vjeran s knowledge and passion is the key to such a successful tour He is emphatic energetic he really is a people s person and I am very grateful to have been part of this tour This tour has given me a chance to meet amazing people and do so many activities hikes whale watching ice cave I have also been blessed by the Northern Lights 3 times I felt safe entertained and I do feel like I have seen so much of this beautiful country
J

The Ice Cave tour was amazing

The Ice Cave tour was amazing Tom tour guide was incredible He provided the tour with so many facts about Iceland and the glacier we hiked which I didn t expect doing but it was worth it I highly recommend anyone going to Iceland to book with Adventure is Ice Cave Tour and ask for Tom You will not be disappointed
S

Highlight of our trip

We initially booked the snowmobiling tour however we were upgraded to the snowmobiling and golden circle We really enjoyed this tour it was a full on day but the popular sights of the golden circle were worth seeing The snowmobiling on the glacier however was truly an unforgettable experience something we both really really enjoyed We spent a good hour or so riding across the snowy terrain following the guides seeing sights we wouldn t have seen otherwise We also got to witness the sunset early in Iceland for January this experience was a highlight of our trip The team at Arctic adventures were super friendly and helpful
G

Incredible highly recommended

This was an incredible holiday with Thor our guide expertly driving us around all the main sites and areas of natural beauty we even got a fab surprise visit at the end of the tour and plenty of history too I was in a group of seven which seemed ideal especially as our bus could carry 20 All of the hotels were very good to great and we had plenty of time in each of the locations to see what we needed to see The only minor issue I had and this is only relevant to those travelling in winter early spring was that in a handful of locations we were asked to walk on icy pathways without suitable winter walking equipment However everything else about this holiday was as good as it could have been
J

The most incredible experience

Thank you so much for the most amazing experience The tour guide Sven was really fun full of energy and just great and made the day even more exciting We were all quite nervous having never done anything like snowmobiling before but I couldn t recommend it more to anyone totally worth the money The ice cave just tipped off the experience I have never seen anything like this in my life and it was such a special experience knowing that the cave was going to be closed in a few weeks time and we were some of the last people to ever see this Thank you so much for some of my favourite ever memories
A

Very professional and knowledgeable

Very professional and knowledgeable guide this tour is very good if you like to see the many views of Iceland We liked every single day Probably one more day and a visit to a Vulcan could enhance the trip more Also accommodations were decent and clean
M

Katla ice cave

Was on the Katla ice cave trip It was an absolutely amazing experience I could not stop smiling while we were at the glacier which ended up being more interesting than the ice cave Our guides did a good job making sure we got a nice trip Will recommend this trip
C

Amazing company

Excellent communication from the start Always answered queries promptly We had a great feeling about this company from the start We booked a glacier walk and the Silfra snorkeling Both trips were incredible and we have memories to last a lifetime Thank you

About Adventures

Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more.

United States

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Frequently Asked Questions

Arctic Adventures offers multi-day tours, day tours, private tours, and self-drive tours.

Featured activities include glacier tours, ice cave tours, snorkeling tours, Golden Circle tours, hiking and trekking tours, and wildlife experiences such as whale watching.

Tours are available across the South Coast, Snæfellsnes Peninsula, the Highlands, Westfjords, and locations around Reykjavik.

Small group tours, with groups typically ranging from 6 to 19 participants, ensure a personalized and high-quality experience with expert, certified guides.

Yes, Arctic Adventures frequently runs promotional deals, including significant discounts on summer tours, with limited-time offers such as reduced rates for June and July tours.

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About Adventures

Arctic Adventures: Iceland’s Premier Tour Operator

Arctic Adventures is Iceland’s largest adventure tour operator, offering group tours and Icelandic holidays designed for travelers seeking unforgettable nature experiences. With over 40 years of experience, the company specializes in creating memorable journeys through Iceland’s wild landscapes. The official website, adventures.is, serves as a central hub for discovering and booking a wide variety of adventure tours across the country.

Diverse Tour Offerings and Activities

The company provides a comprehensive selection of tours and activities, allowing visitors to engage with Iceland’s most iconic natural features. Key tour categories include glacier hiking, ice cave exploration, snorkeling in the Silfra Fissure, and Golden Circle sightseeing. Specific tour types are tailored to different interests and durations, from single-day excursions to extensive multi-day adventures.

  • Adventure Tour Types:Options include multi-day tours, day tours, private tours, and self-drive tours, catering to various travel styles.
  • Featured Activities:Popular choices are glacier tours, ice cave tours, snorkeling tours, Golden Circle tours, hiking and trekking tours, and wildlife experiences such as whale watching.
  • Regional Focus:Tours are available across diverse regions, including the South Coast, Snæfellsnes Peninsula, the Highlands, Westfjords, and locations around Reykjavik.

Special Offers and Travel Information

Arctic Adventures frequently runs promotional deals, including significant discounts on summer tours. These offers are prominently displayed on the website, encouraging travelers to book during peak seasons. The site also provides extensive travel resources, including detailed guides on Iceland’s weather, the best times to visit, packing lists, and information on phenomena like the Midnight Sun and the Northern Lights.

  • Seasonal Deals:Limited-time offers, such as reduced rates for June and July tours, are regularly updated to provide value for budget-conscious travelers.
  • Educational Content:The blog features articles on topics like hiking, puffin watching, climate, and solar eclipses, helping visitors plan smarter and safer trips.
  • Customer Support:The company offers daily support with a dedicated team available seven days a week, along with specific contact lines for general inquiries and private tour planning.

Company Credentials and Focus

Arctic Adventures emphasizes its position as a leading, award-winning operator committed to sustainability and responsible travel. The company highlights its use of expert, certified guides and its focus on small group sizes, typically ranging from 6 to 19 participants. This structure is presented as a way to ensure a personalized and high-quality experience for all guests exploring Iceland’s natural wonders.