Airtreks Reviews

Unfair treatment to customers in times of COVID-19

Airtreks is the only travel company that doesn t show any consideration or empathy for customers in times of Covid-19 while even the airlines are Instead of refunding the money they tell you they cannot offer you a refund without giving any further explanation Be aware that the BBB bureau revoked their accreditation due to their unfair policies with customers

The Company is without a conscience

My story is similar to all the ones on here I gave Airtreks 12 000 for a multi-plane trip Covid hit and they of course received the full refund from the airlines and pretended to put it into a credit for me When I came to book it cost an additional 780 for 2 tickets which were currently listed on other sites as approximately 6 000 So they kept 6 780 of my money I also had to ask them about changing one of the flights because the airline had changes times They charged me 200 for that privilege and then once they had that 200 they contacted me and said they couldn t do it I subsequently contacted the airline and they changed it for no fee They claimed they would send back the 200 so I told them to send it via Zelle as that was what I had had to use for them They had the gall to say they couldn t use Zelle to reimburse me They want my bank account information Yeah I ll be giving them that information right away

I WILL NEVER USE AIRTREKS AGAIN

I WILL NEVER USE AIRTREKS AGAIN In November 2019 we booked tickets from Seattle to Amsterdam then to Nairobi and back to Seattle for an August 2020 trip We also booked our daughter from Philadelphia to Amsterdam and back AirTreks was a delight to work with as long as we were booking But then COVID hit Under both US and European law if an airline cancels your flight you are entitled to a full refund AirTreks refused to give us a full refund They ultimately offered us 83 of our daughter s ticket and 40 of ours all the while claiming they weren t making any money on us They were very hard to reach by phone and emails could take days to get a response I persevered but after many phone calls and emails I finally resorted to filing a dispute with my credit card company Twice someone at AirTreks asked me to withdraw my dispute without offering me anything new Ultimately my credit card company resolved the dispute in my favor and I got my full refund

Crap company

Crap company The stories you read are true They are stealing money from clients with bs excuses and stories I bet they go out of business soon because the reviews ate true and their customer service sucks and full lies

Even one is too much for AirTreks

Even one is too much for AirTreks horrible company My story is similar to the others my trip can now cost double and with terrible itinerary Can we all get together and take AirTreks to court

Warning to others

Airtrek told me that they were getting my refund from Delta for my extensive trip to Asia just as covid hit The process took a long time and when I did get a response from Airtrek they lied and said the airline only refunded a portion approx 1 2 of the money Now in trying to use that half refund on a new ticket I find that AirTrek is trying to charge me far more than the same flights I found on google Next they will not accept any credit or debit cards only wire type transfers with no protections in place for you Last I just asked for my refund back and they refused They will not refund the over 1000 they did agree to credit me This company verges on of criminal I WILL NEVER USE THEM AGAIN USE THEM AT YOUR OWN RISK

My experience with Airtreks is HORRENDOUS

My experience with Airtreks is very similar to the very many terrible stories here I have been trying for one year to successfully use my so called credit of 4000 Every time the new quote is exorbitant requiring substantial additional payments and additional terms are imposed must be same route same passengers same airline etc etc which were never part of the original offer by Laura Wadsworth Do NOT use this company Florencia is extremely rude and uncooperative I would be interested in joining a class action against this company if someone knows how to start this process

DO NOT USE

I booked a flight with them that got canceled because of Covid They said they could return about 50 of my money or I could keep a full credit I ve been trying to set up new flights since but they keep making changes that cost money and downgrading from business class to coach I ve asked multiple times but cannot get a refund at this point I ve spent way more than if I just got a 50 refund and rebooked my own flights Horrible horrible company do not use

I spent thousands of dollars for an

I spent thousands of dollars for an around the world ticket COVID hit and flights were canceled I didn t receive any refund and the staff were extremely rude They stole so much money from me I want a class action lawsuit against this company they should not be operating as they are thieves