Alanitatravel Reviews

I used to book tickets from Alanita but not anymore

I used to book tickets from Alanita Travels for the past 5 years And i had good experience everytime i book tickets with them almost every year for my vacation travel i book with them i n dont want to write any stories what they did to me to hate them But lot of things happened and i lost my patience waiting for them to reply back to call either to book tickets or to any queries to answer They dont deserve to be in this business

Cancellation

I cancelled my ticket that I booked through Alanita due to pandemic Airlines returned all the money but Alanita charged money for cancellation though airlines returned all money The asked us to send money through Zelle for cancellation

Very bad Travel agent

Very bad Travel agent I wanted to cancel my return trip from India I did not get any refund from them Whereas If I would have done through Kayak they would have given me around 1 3 of the trip cost as refundable Alanita Travels forces to write some text email to them to cancel the ticket even Very bad customer service and very bad behaviour

It looks I can t give less than 1 star

It looks I can t give less than 1 star Extremely poor customer service for handling any exceptions and refunds It has been months to refund the money for my cancelled ticket And they did not even return any of my calls even though I kept calling for days after there was no refund for more than 2 months I would not recommend them You are better off finding some other travel agency

Pls avoid booking with this travel

Pls avoid booking with this travel I had a very bad experience and they are not really providing good service Initially I thought it s new agency and doesn t know the things but later told they have 20 years exp then I felt no use of that exp and failed to serve the customers with right decisions and issues

It is worthless service

It is worthless service Agents are like dropped out from 10th standard The agent are zero knweldge and even not dare to talk with Airlines whne there are changes happened to my intermarry when I contacted the airlines regarding the cahnges they told it has to be done through the travel agency In bad situation When I called the agency again they behave like they don t know and not even taking care of customer Don t go with tme

I have mistakenly selected the wrong

I have mistakenly selected the wrong date and called customer care with in 5 minutes to change the date they declined and asked for penalty of 200 Better go for expedia or some other sites they give 24 hrs cancellation Other sites are giving option for 24 hrs to change the bookings don t go for this

Worst travel agent

Worst travel agent Customer representative guys start the call with the fight They are not willing to listen and always argue They put you on hold for hours After that someone will say we will call you back but that never happens In the mean time the itinerary which they have offered is no longer valid I would say to choose some other travel agent as they don t respect time and keen in fighting Looks like most of them are trained by seeing Indian Television debate to argue to the best of there abilities

I lost close to 1750 because I used

I lost close to 1750 because I used these guys They cancelled my ticket without informing Please never choose or believe people inside this travel agency I worked with Julius this guy is real mo fker he assured me about my ticket refund but never gave me any money back I ended up spending more than 2 5K for one travel to India If you write this to the CEO of this company she is ultimate crap even more worse never ever responds to customer email I worked with James he calls himself a supervisor but I really don t see any quality behaviour from these people overall bad experience They don t have any authority to cancel my ticket without my information They may give you 50 cheap but they will make you pay more than 100 times of that 50