Amazonwindows Reviews

New Front Door

A lovely new front door and bedroom window very professional installation high quality of workmanship clean and tidy efficient customer service and administration would definitely use Amazon again well done everyone

Great experience with Amazon Windows

Great experience with Amazon Windows from start to finish Happy with the end product and price was great Would highly recommend

AMAZON DOES NOT COMPLY WITH BUILDING CONTROL AVOID

We contacted Amazon Windows and Conservatories ie Amex Holdings Ltd and spoke to sales man they want no names a authorised agent of the company We told him what we wanted guardian roof 3 5x5meter conservatory we also stated we wanted the existing external door and window removed aswell as brickwork to make an arch to create a open plan living space between the kitchen and conservatory-soon to be living room He stated this would not be a problem when you come to sell just put the doors back on at the new owners request He told me and my husband that as it s a conservatory building regulations isn t required He then confirmed all of this in writing via email I have sent all correspondence to Building Control CheckATrade Guardian Roof and Trading Standards My husband told him of our situation that I have blood cancer and am currently undergoing treatment at the Marsden that we wanted a new space to spend Christmas together as last year I was hospitalised We proceeded with the build August 1st 2022 3 weeks into the build on the day of the roof being installed we were not happy with the marks left on the windows and doors by the installers all protective film had been removed from the upvc without the windows being put in and all frames had black scuff marks on them Xtratherm roof insulation was delivered that day and placed in the garden by the roof installers when I went outside I found the xtratherm placed ontop of my lavender plant crushing it we have a large wrap around garden 3 weeks in no other builders or workman on site had done this so I was rightfully annoyed that they had damaged my plant We sent emails regarding the marks to the window door frames and lavender with pictures as evidence I recieved a horrendous email back from the director He stated my plant was wooded and in need of watering anyway I have cancer and there s a drought he said his workman never put it there I replied who did me He said the marks on the windows and door frame would have been cleaned eventually so my husband cleaning them with upvc cleaner was premature My answer back was the window frames needed to be cleaned to see if there were permanent scratches marks underneath and if there was then replacements would need to be ordered he completely disagreed I have the audio recording of our conversation which he consented to which I will post to socials After that appaling conversation my husband and I both agreed that Amazon Windows would not help rectify any problems we may encounter in the future or make it exceedingly difficult in the least so my husband called FENSA regarding the windows and doors They stated they would not be able to help with warranties etc unless the windows came with building regs certification So my husband contacted building control and explained our situation the head of building control asked for photographs of the build He contacted my husband immediately and told him that our conservatory was in fact an extension and so building control was meant to be on site 1st day of the build An extension ALWAYS requires building control We went back to the MD with this information and the building control report He ignored the report He told us that because WE didn t want building regs that the build isn t to building regs standard the fact that it s an extension is neither here nor there and then he told us to just leave the existing external doors on as PLANNED even though the contract stated remove external doors He then said he was confused as to why we had got building control involved 1 it states on the contract hand written remove external door window and brickwork make good 1m2 In doing so and agreeing Amazon Windows completely contradict themselves because UNLESS existing external door remains in place any and ALL conservatories require building control 2 the MD admits it isn t to building reg standard and doesn t care he states to me in a email if i wanted the soakaway done correctly and placed 5 metres from the property instead of it s current position of 1 8metres Flooding risk then it would have been an extra 1600 3 it is an extension so a client cannot say yes or no to building regs YOU should have said YES it requires building regulations They have stated to my husband in black and white they do not comply with building control 4 they keep lying and saying we refused building reg due to cost we were never given a quote we was told it wasnt needed the email confirms that I have Building Control Structural Engineers and other tradesman quoting to rectify works even though under Consumer Rights Act 2015 Amazon MUST rectify work under URP for FREE Amazon have refused and said it will cost extra In contact now with Trading Standards AVOID PLEASE RECORD ALL CONVOS

Amazon Windows and Conservatories ie

Amazon Windows and Conservatories ie Amex Holdings Ltd are to be avoided at all costs These people are beyond incompetent and frankly rude and indifferent and I would like to single out the MD in particular They are simply not up to the job and we will be taking legal action in order to stop this sort of company from behaving in this way Three day job became six weeks and they have left us with damage and repairs and 200 compensation when our costs for repairs are now very significant They then chased for paymemt and harassed us almost immediately Do not pay anything including deposits until you have cast iron contract which they will ignore regardless AVOID AVOID AVOID DO NOT USE THIS COMPANY

Horrendous unprofessional and intimidating service

Horrendous service Very similar service reported in the first earlier reviews and on the All Checked Verification site reviews I am doubtful of the positive recent reviews which are in major contrast to older reviews either 1 star or 5 star does not add up Scrupulous they have made major mistakes constant harassment and bullying for final payment without rectifying Hounding me still with outstanding damages and whilst trying to bury my Mother Ruthless and no compassion They have moved to Old Basing near Basingstoke and also use the name Amex Holdings to cover themselves on legal technicalities The MD Andy Shoulder is extremely ruthless check earlier reviews about him very unprofessional and displays no empathy even in the toughest circumstances Be very careful when checking their Contract as they tried to pretend a survey they never showed me was the agreed Contract Refused to apologise for the damages caused Survey and installation guy pleasant and Joanne in Customer Services however what they agreed verbally and in writing was reneged upon later by Andy Shoulder I became too intimidated with his insistence to meet me in person no witnesses even though all photographic evidence was supplied in demand several times He has refused to make good threatening legal action and I will need to make a counterclaim Very traumatic at least it is not personal and he has done this to many clients I wish I had researched and read the earlier real reviews

Great service

Great products It took some time for them to come to fit the doors but I am very satisfied with the job Very tidy and clean job They also replaced some parts that were a bit damage during the installation

Personal recommendation from a frien

Amazon was a recommendation from a friend and they did not disappoint from the first meeting with the owner Andy through to the fitters who were all very professional and offered excellent advice throughout the process We now have beautiful windows admired by our neighbours

Happy Customer - would recommend

I had several quotes to replace 3 large windows and both a front and back door in a ground floor maisonette Amazon windows were professional throughout The chap who came to measure up and subsequently quote was knowledgeable patient and not at all pushy Gave me time to review my quotes without pestering unlike some other companies and I decided to go with them Following a surveyor coming to verify the order Work was booked in promptly and arranged around a time to suit me They sent two engineers to get the job finished in the morning to avoid a day of disruption The fitters arrived promptly were polite and took great care with the property A fitter called Ryan in particular was an absolute pleasure to deal with The property was left cleaner than when they had started and the windows and doors installed to a very high standard Ryan took me around to inspect all windows and doors following completion The office followed up immediately after to check I was happy and again a few weeks later When I did have a broken handle on a bathroom window they sent an engineer to fix within the week All warranties were provided promptly both by paper and email I recommend Amazon windows to every one who asks me a completely different experience to previous companies Thank you Amazon for making the process so painless

I have had the pleasure of working with

I have had the pleasure of working with Amazon Windows Doors twice now and I cannot recommend them highly enough Their professionalism and expertise is fantastic From start to finish the team was dedicated to providing exceptional service The attention to detail in their work is impeccable and the quality of the doors they installed is outstanding Not only did they complete the installations in a timely manner but they also ensured that everything was done to perfection The communication throughout the process was excellent and they were always willing to answer any questions I had If you are looking for a reliable and top-quality door installation company look no further I will definitely be using their services again in the future