Based on authentic user experiences
Clarr0
6780 reviews
N/A
5 months ago
Terrible customer service
Terrible customer service They will take your money and make promises that they never keep Do not use them unless you want to be hit with import duties that they do not tell you about and will not refund Beware at all costs
customer pauli
6780 reviews
N/A
5 months ago
stereo systems to be avoided
i ordered a hifi system for a good price and it turned up quickly after set up the system kept switching itself off after10 minutes of use i reboxed in original packaging and started returns procedure the last step was they were going to send me the returns label which has never materialized and despite numerous attempts at contacting them via email and a phone number that no one answers i have had no response i have now taken the issue to Paypal to see if they can get a reply so under no circumstance should you buy anything from this company if you want any sort of customer service
Kath
6780 reviews
N/A
5 months ago
Non-existent customer service
I ordered a cd player for my sister s birthday in December it arrived promptly but was found to be defective when tested it kept jumping and stuttering whilst the cd was playing We tried several cds but it was still the same so I went tstalhrough the online return procedure They responded with an email promising a postal coupon for a courier return despite 3 emails from me and six weeks passing still no progress with my complaint My advice would be to avoid buying from them if you don t want the hassle and stress particularly of dealing with German firm hiding behind a UK website to complicate matters
DWP
6780 reviews
N/A
5 months ago
Connect 120 Internet Radio
Connect 120 Internet Radio Nice product let down by a poor customer service The supplied manual describes a different set-up process to the one actually displayed Wi-Fi drops connection to a mesh network with no option to keep connection alive Subsequently fails to re-connect The manual states the keep alive function is in settings but no such option is available Customer service response to a request for help was to look online as they could not give any technical help Not even a query as to what firmware was installed and if an update may be available As a bonus the unsubscribe link on their incessant marketing emails fails to load
Dani C
6780 reviews
N/A
5 months ago
Appalling company- use at peril
Bought StarMaker Plus Karaoke System in the Cyber Monday sales for my daughter s Christmas present Half price so a bargain 49 99 System worked fine on Christmas day except for the CD player A feature which was why we chose this system Customer service was initially okay with options explored Options offered were 20 off purchase price return for replacement or return for a refund and we would need to repurchase After checking their stock levels we chose return for replacement Return process was slow so daughter s 8th birthday came and went Regular updates has to be requested then out of the blue on 23rd January I received a cancellation email advising that my 49 99 was on way back to my account Reason given was that they did not have stock HOWEVER after a discussion with customer service again discovered we could in fact buy the exact item but the price was over 200 Online sites at the time backed this up Customer service knew that a little girl was without a Christmas present due to this company s lack of product quality and greed Appalling
Pekka Heija
6780 reviews
N/A
5 months ago
Customer service is poor
Customer service is poor in my case they informed that they could help me for an issue with their own product but they did want to Hence they could help but they denied to help In practise their products are fully out of customer support
Brian Feeney
6780 reviews
N/A
5 months ago
L766 floorstanding Speakers
Bought a pair of L766 floorstanding speakers Sound brilliant with great bass and look great Delivery was on time and comms were very good
