Babywalz Reviews

ordered swaddle-mes on 12th of june

ordered swaddle-mes on 12th of june money was transfered on the same day company has zero clues where it went even with the transactionlog from my bank to this day no money no product no stars for baby-walz

I am unlikely to go back to buy from this store again and cannot recommend it to others

Unfortunately I cannot recommend the store as a reliable and convenient supplier When I ordered a child s chair they sent me the wrong color of the seat by mistake When I asked for the right color I was told it was out of stock I wonder why I was able to order it if it was already out of stock Because my original order did not match the delivered product I refused the order with a request to organize the collection of goods because I think it is fair that the error due to the fault of the store should not fall on the customer you can imagine that the packaging of the chair is quite heavy and bulky I was refused again I now have to deal with THEIR problem Therefore I am unlikely to go back to buy from this store again and cannot recommend it to others

Terrible and no one cares

Terrible I order a bed that was supposed to arrive a month after ordering which is very long for current standards It has been much longer and the bed is not here no tracking option and the worst is customer service says something different every time we call My son is now way too big for the current bed and they have no urge to respond at all Sad that one tries to support a business that is not Amazon and this is how they perform

Unprofessional Customer Service and wrong info related to delivery dates in online shop

I ordered a Combi Set from Britax R mer - at the time of the order confirmation and payment the deliver was confirmed in 2 weeks than also 2 times additionally reconfirmed by Baby Walz Customer Services When i called today to ask about the status they said that actually there is not known delivery status by the producer i asked for cancellation and for explanation The lady from Customer service was extremely rude and unprofessional she had no idea what happened was also raising the voice on the phone and when i asked for further support for other project she said she has limited time and cannot help me than i asked her to give me her name she shut the phone Incredible poor and unprofessionalcustomer service and the status of the delivery is wrong even today if i wouldorder they show some products still to be delivered within days Worst customer service and i will never order from them again

I sent an email regarding my payment

I sent an email regarding my payment problem No one answered

delivery is terrible

delivery is terrible our order was supposed to ship 1 month ago

FAKE Bloom Fresco Hochstuhl

I ordered a Bloom Fresco chair for a total of 680 99 for an inlay it looks like I received a fake product because it s very different from all the ones in advertising

For returns Money back takes weeks

Delivery time is too long More than 4 working days in Wien If you want to cancel the order although it did not left their warehouse they still deliver it And after that you have to go to the post office near you to send back Once again Even if the product is still in their own hands It is more than 2 weeks after the post office has returned to order and no money back Their customer service says that they do not have it in their warehouse although the AWB on-line tracking shows it was successfully delivered I will take the matter the the European Consumer ProtectionIt is unacceptable

I ordered two premium mattress

I ordered two premium mattress schlummerland tr umeland and they sent me others with lower quality The only want to give me 10 eur back via Gutschein Their custom service is very poor and they just want to avoid assuming their error