Bbqgalore Reviews

Perfect product

Perfect product fast shipping Thank you

The parts that you sell quality parts

The parts that you sell quality parts And fast delivery

Just what was needed and even arrived

Just what was needed and even arrived sooner than the date we were told

Very expensive replacement parts and

Very expensive replacement parts and uncarring emplyees at some locations

Cover is poor and readily blows off

Cover is poor and readily blows off Probably my fault

I requested and paid for second day

I requested and paid for second day shipping It was sent standard ground shipping

I purchased an Arresto Pizza Oven

I purchased an Arresto Pizza Oven from BBQ Galore Hervey Bay I asked a question to some old dude behind the counter who couldn t get up to save his rear end He was so rude and totally of the planet when it comes to customer service I later found out he was the owner My Arresto stopped working after 12 cycles of cooking 15 minutes per warm-up 60 seconds cooking A total of approximately 3 hours at full blast It did the job really well I returned it to the store as it had stopped working After 1 week in the store I phoned to find the low-down on how my Pizza oven was progressing Apparently the owner is the only one who knows how to fix the issue or does not allow anyone to go near it and I don t know if this guy is certified to work on Gas Appliances like this it s not just for any jack of all trades to undertake The issue is the flame goes out once the knob is released from ignition I suggested the Flame Failure protection device is kaput They have suggested they will Canabalise a woking unit Floor Demo unit and replace the burner complete I have an Engineering background and I really don t think this will work in the long term There is a problem with the Flame Failure unit and BBQ Galore guys know it Anyone looking for one the these units should be wary i do not trust this company and it will not be the end of my problems I have to wait for the owner to return to the store he attends only a few days a week so say no more I will never buy from a BBQ Galore store again Pay extra and buy a Gonzie Really Poor service

Lifetime warranty is BS

Spent 3k on a grill with lifetime warranty to put in my island Called for the parts that are covered by said warrant Am being told they don t make those any more I m so how does that work for a lifetime warranty I asked what she could do get this I can offer you 15 off parts that should be free but we don t make them So sorry Charlie Don t get me wrong it s a great grill until it falls apart and you need that lifetime warranty