Beautytemple Reviews

My go to salon for all hair and beauty

My go to salon for all hair and beauty treatments wouldn t go anywhere else ever

Awful service

I went in for my appointment at the Beauty temple in West Bridgford today Turned up on time Waited for 20 minutes only to be told that I couldn t have my treatment as there wasn t a room available because another therapist had taken a client in early Quite unbelievable really I ve never experienced anything like that anywhere else I d planned my day around having the appointment in the morning Extremely annoyed as I only had this morning free before I go away on holiday The girl on reception offered to book me in later in the day with a discount but that was no good to me Needless to say I won t me making an appointment here again Edit I have since received an apology via phone call and an offer of 20 off on my next visit as compensation Hopefully it won t happen again and I ll have a good experience so I can leave a better review

AVOID AT ALL COSTS

PLEASE AVOID AT ALL COSTS I booked 3 pre wedding appointments for hair and make up for this Sunday I recieved a call Sunday morning to say the hairdresser had called in sick so could only do make up So they are saying they only have one hairdresses available given they have lots of salons I have had to re arrange with my bridesmaids who both work so trying to re book with them will be difficult What will happen if this is the case on my wedding day I have totally lost confidence the staff do not seem concerned or sympathetic I am demanding my deposit back and I m going to re book with a salon that appreciates the buisness Very angry and upset

After having my review deleted on

After having my review deleted on Google review I am leaving one here now I have to say this was a terrible and chaotic day out if I m honest at the castle donnighton spa There was a charge of 15 per person to use the hot tub for 30 mins which is crazy considering how much you pay to go there There was nothing really there to do and didn t really get attended too once there Our treatments were later on after waiting ages which were only 30 mins which were meant to be 45 Within our group one person also walked in twice to their massage safe to say the manager didn t care also The place also wasn t the cleanest of places such as shame

I wouldn t even give it one to be

I wouldn t even give it one to be honest Do not buy vouchers from them Awful rude customer service and are not concerned with customer satisfaction Go elsewhere

Avoid for massage

I went to the Nottingham City salon for a hot stone massage When I arrived I was taken into a small dark room right next to reception so not the relaxing enviroment I had imagined as I could hear everything going on over the spa music The lady who massaged me never spoke to me beforehand asking if I had any issues or problem areas which has been standard everywhere else I have had this treatment When the massage started the amount of pressure used was excessive I had to ask her to be more gentle I felt I was being pushed through the table When the massge was over My back muscles went into spasm and I couldn t stand correctly for 5 minutes Even now weeks after I m having issues which I didn t have before Avoid this place for maasage

I had a birthday treat booked had a

I had a birthday treat booked had a nice Indian head massage When it came to a manicure it was a disaster any where else would have Not been phased I feel the technician was inexperienced and lazy had an appalling attitude and treated me with contempt as I had acrylics on my nails currently and they were proving difficult to be removed I felt humiliated and the lack of her customer care and lack of experience was deflected on to me I could not recommend Beauty Temple Nottingham to anyone I thought it would be a safe place to feel yourself but in fact it was a place where I was made to feel uncomfortable

A group of 6 of us visited the castle

A group of 6 of us visited the castle Donnington Retreat as we had received a mothers day package for 3 treatments and afternoon tea cakes The experience was awful the whole day was so badly communicated and unorganised The 3 treatments were combined into 30 Minutes not to mention that 2 people walked in during my treatment and also 2 members of staff stood outside talking all through out the treatments It was mentioned to the manager who had said she would contact me and i have not yet heard anything The whole experience was so unprofessional and we weren t the only ones who were complaining it was 14 95 per person just to use the hot tub for 30 minutes which looks like it hasn t been cleaned in weeks

Beauty temple have no consideration of

Beauty temple have no consideration of their customers First time customer and they cancelled my appointment when I arrived No prior courtesy call to rearrange or explain why my appointment has been cancelled I then had to wait 7 days before my deposit could be refunded I was promised that a manager would call me on Thursday however I had to chase the salon twice before finally getting my refund I don t recommend them and will not be returning - Nottingham