


Based on authentic user experiences
Lucie Demontis
6730 reviews
N/A
1 year ago
good costumer service
I had a little problem with my order and Lucy has been very helpful and kind
Despina Sini
6730 reviews
N/A
1 year ago
Fantastic customer service from Lucy
Fantastic customer service from Lucy I emailed BOA regarding a refund that took quite a while to get processed and 1 5 hour later Lucy had already resolved the issue and a notification of my refund came from PayPal It is really a breath of fresh air when a company has such a smooth running customer service with efficient and helpful people like Lucy
Kanisha chavda
6730 reviews
N/A
1 year ago
I had received an item which was
I had received an item which was faulty I contacted support who from that I was put in touch with Lucy from your team She was was so prompt and professional with handling my faulty item quickly sending me out another one She was really kind and over communicated what the steps were to resolving my issue
Serena
6730 reviews
N/A
1 year ago
10 10
Megan was great Her attentiveness quick response time and customer service skills truly stood out My issue was resolved quickly and efficiently I wish all customer service experiences could go as smoothly as BOA
Melissa Wendt
6730 reviews
N/A
1 year ago
My past two orders both got delayed by
My past two orders both got delayed by US Customs Lucy was amazing at working with FedEx to resolve the issues in a timely fashion so my orders could be released and delivered to me One order should have had the same sweater in two different sizes They were actually identical in size Lucy helped me process the return for one of them and offered to refund my return fee for this item This order had a few other items I wanted to return for sizing issues When I was unable to start the return online Lucy did it for me and sent me my return label Lucy took wonderful care of me She is a big reason why I will not hesitate to place future orders with BOA
Hoek
6730 reviews
N/A
1 year ago
Best service ever
What great service especially Lucy s help was so nice and sweet On my first order my package needed a little more guidance Lucy responded quickly and arranged for me to pick up my order at a pickup point in my hometown She did just that within a few hours So nice I just picked up my leather pants which are really great and everyone should have these pants in their closet and they are a perfect fit I m taking these cool pants out for a night in Amsterdam Love from the Netherlands Lucy X Liv
Wass
6730 reviews
N/A
1 year ago
Megan Sorted it
Had a concern over a lost return Megan helped me out brilliantly She replied immediately to my emails sorted my refund Fantastic service Thank you Megan
Diane Johnson
6730 reviews
N/A
1 year ago
Excellent customer support from Megan
Excellent customer support from Megan and Lucy when I had returned some items and hadn t received my refund The issue was very quickly resolved
Caitlin H
6730 reviews
N/A
1 year ago
Megan has helped me out on two
Megan has helped me out on two occassions and they have both been really positive and pleasant encounters I always feel reassured after contacting the support becauseofalice email as the replies are always prompt and thorough Thank you again Megan
Aidan
6730 reviews
N/A
1 year ago
I was past the 30 day return fee by a
I was past the 30 day return fee by a few days and it was completely my fault for not trying my order on sooner It unfortunately didn t fit but still had the tags on and Lucy was so helpful in sending me a return shipping label no questions asked