Becauseofalice Reviews

I had received an item which was

I had received an item which was faulty I contacted support who from that I was put in touch with Lucy from your team She was was so prompt and professional with handling my faulty item quickly sending me out another one She was really kind and over communicated what the steps were to resolving my issue

10 10

Megan was great Her attentiveness quick response time and customer service skills truly stood out My issue was resolved quickly and efficiently I wish all customer service experiences could go as smoothly as BOA

My past two orders both got delayed by

My past two orders both got delayed by US Customs Lucy was amazing at working with FedEx to resolve the issues in a timely fashion so my orders could be released and delivered to me One order should have had the same sweater in two different sizes They were actually identical in size Lucy helped me process the return for one of them and offered to refund my return fee for this item This order had a few other items I wanted to return for sizing issues When I was unable to start the return online Lucy did it for me and sent me my return label Lucy took wonderful care of me She is a big reason why I will not hesitate to place future orders with BOA

Best service ever

What great service especially Lucy s help was so nice and sweet On my first order my package needed a little more guidance Lucy responded quickly and arranged for me to pick up my order at a pickup point in my hometown She did just that within a few hours So nice I just picked up my leather pants which are really great and everyone should have these pants in their closet and they are a perfect fit I m taking these cool pants out for a night in Amsterdam Love from the Netherlands Lucy X Liv

Megan Sorted it

Had a concern over a lost return Megan helped me out brilliantly She replied immediately to my emails sorted my refund Fantastic service Thank you Megan

Excellent customer support from Megan

Excellent customer support from Megan and Lucy when I had returned some items and hadn t received my refund The issue was very quickly resolved

Megan has helped me out on two

Megan has helped me out on two occassions and they have both been really positive and pleasant encounters I always feel reassured after contacting the support becauseofalice email as the replies are always prompt and thorough Thank you again Megan

I was past the 30 day return fee by a

I was past the 30 day return fee by a few days and it was completely my fault for not trying my order on sooner It unfortunately didn t fit but still had the tags on and Lucy was so helpful in sending me a return shipping label no questions asked