Bespoke Glass Online for Cheap Toughened Glass, Cut to Size.
Based on authentic user experiences
sarah
6734 reviews
N/A
10 months ago
A catalogue of errors and poor service
I ordered from Bespoke Glass Online several pieces of glass balustrading for our staircase After several weeks I chased my order as the expected date for delivery had passed To my dismay I found out that this company uses a third party to manufacture their orders and that this third party had not even processed my order Also Bespoke Glass do not have a regular dedicated courier service which further delays their deliveries To cut a long story short the order was delivered very late over several attempts On the first delivery one piece arrived unfinished was reordered and then arrived broken on a second attempt Throughout this catalogue of errors the Director in his email correspondence was defensive and tried on many occasions to deflect responsibility which was unprofessional and lacked any sense of accountability Overall the service was extremely poor and I would not recommend Bespoke Glass Online
Trevor Lucas
6734 reviews
N/A
10 months ago
Still waiting for my refund
I purchased online from this company and paid for delivery They were very quick to take the payment but gave no delivery date or details When I contacted them I was told it would take up to 4 weeks As I wasn t able to wait that long I asked for a full refund I was told it would be better if I could collect the glass myself and I d receive a refund for the delivery cost Which I did and as of yet still not received my refund I ve sent emails and made loads of phone calls but constantly get fobbed off with every type of excuse in the book I hope this review will help you to seriously think about whether to use this company or not I m about to open a dispute through PayPal to try and get money back Don t make the same mistake as I did
Rebecca Gittos
6734 reviews
N/A
10 months ago
Avoid this place i ordered a splash
Avoid this place i ordered a splash back took ages for delivery then when it arrived was too big They couldn t cut it down cos it s toughened glass so asked for a refund so I could order the correct size and wouldn t give me a refund so now stuck with a splash back bit of glass that s absolutely no use to me at all What a joke Taking peoples money but then when there is a problem they don t care discussing behaviour wish I d never bothered ordering from them
Frederick
6734 reviews
N/A
10 months ago
Overall very satisfied
Very helpful advice on measuring a large area Arrived within promised timescales Very experienced and helpful delivery driver Good price compared with competitors Overall very satisfied
heeley culton
6734 reviews
N/A
10 months ago
Absolutely first class service
Absolutely first class service I provided a cutting list of some 40 pieces of toughened glass by email I had a priced response the same afternoon the glass was delivered very rapidly by a very competent and amenable driver In addition the price was fiercely competitive Would use again without doubt
John Girdlestone
6734 reviews
N/A
10 months ago
Efficient friendly and good value
I ve ordered several sets of toughened glass from Bespoke for a DIY project and found them to be efficient friendly and good value
