Bespokeglassproducts Reviews

Do Not Buy Glass From This Site

If you re considering buying a piece of glass I would 100 recommend not using this website It has some of the worst customer service and customer care I have ever experienced I ordered a black piece of splashback for my oven and when it finally turned up almost a week after the given delivery date despite paying 15 for delivery and contacting them many times just to get ignored it came with some problems We just paid 90 for a piece of glass and expected it to be fine so we attached it to the wall on our tiles well it was fine up until we cleaned it then it went all smeary and just looked really horrible tried everything to get rid of the smeariness but nothing worked Anyway after days and weeks of trying to contact them and getting no reply I finally decided to request a refund from my bank which I received A week or two after that I finally received a very rude unprofessional email from who I believe is actually the manager of this company who first was very in denial about their customer service being shockingly poor but then suggested I had the splashback on the wrong way round and that there was nothing wrong with it even after sending pictures So I got ignored for another two weeks until they noticed my refund from my bank to which I woke up to a very unprofessional email again demanding and threatening I must remove it from my wall and send it back to them immediately and failure to do so would result in theft and that action would be taken so anyway I emailed back saying about it being stuck there and asking for suggestions on how to take it down safely without the glass smashing or ripping up my tilework I then received another email saying that its not their problem that they sold me a faulty product that I didn t want stuck to my wall and again demanded and threatening some more I expect it back here within 10 days we then decided to pay the 75 of the product paying 60 that they demanded for a faulty piece of glass that we shouldn t have had to pay for and are still stuck with that today So all in all yeah probably the worst company I ve ever dealt with in terms of service and customer care especially dealing with a manager highly unprofessional aggressive and just really not worth the hassle and I ve never seen of anything like it before Every company should have a certain standard of customer care and product quality but this is definitely not one of them

Great customer service

Glass arrived in both colour and size ordered Went up with no issues It took a few weeks from order to delivery but that is the timescale on the website Phoning customer services to check on progress was a pleasure as the man on the other end was both polite and helpful

Ordered a 25mm fish pond glass panel

Ordered a 25mm fish pond glass panel Came in good time and although i didnt have much contact with them apart from ordering i appreciated them emailing me to confirm my availability for delivery Would order from again

Excellent customer service

Order a piece of pond glass I rang up to check delivery date and the staff was very helpful I found the experience with this company very good Thank you Would use again

Really happy with our splash back

Really happy with our splash back Just from a recent photo I took Quality is brilliant thankyou and fitting instructions easy Thankyou Very pleased

Glass panels

We wanted to order 2 glass panels to go on the cabinets by the side of our extractor fan We sent a drawing and they asked us to contact them and they could not have been more helpful They provided a fantastic diagram with all the exact measurements and told my husband how to attached the screws Arrived when they said it would Thank you

Quality product and service

Ordered a glass splash back and sent the required size and uploaded the photo I have taken and wanted produced on the splash back My order was confirmed the same day and the price was very reasonable Ten days later it arrived and it was stunning Exactly as ordered and of wonderful quality well packaged and I am really pleased with it I can without hesitation recommend this company and will use them again

A company who listens cares and does exactly what they promise

Just received my new splashback from these lovely people who are an absolute pleasure to do business with Times quoted were adhered to packaging and delivery spot on and the splashback itself is exactly what i wanted but more All fittings enclosed and holes drilled to our specifications Easy to contact and nothing is too much trouble