P
paul c
After requesting an account closure
After requesting an account closure which was not carried out at the time I lost another 1k The excuse was they were waiting on reply to a question this was not true I played on to try and get to the next vip level which requires huge wagering and then the reward for vip level silver 111 was a paltry 70 odd dollars I dint believe they are licensed If they were I d expect to be reimbursed the money after I d requested account closure several times I have the emails to prove it Up till this point I was happy enough but after they removed cashback for live casino which they have still not updated on website I no longer wished to use them My mistake for playing more They did give me a further 60 dollar bonus as gesture of goodwill I would say avoid and only use a licensed operator Can I just say that the reply is not factually correct There is no delay needed It was a pausing technique for customer retention purposes Anyway I know Betplay have little increase in customers so the best thing to do is to avoid the site