Bgelectrical Reviews

Smart plug adaptor not that smart

Just bought their smart adaptor plug and can t connect to wifi without changing to a 2 4 WiFi connection which involves logging into your router control panel and changing settings sorry that s above my pay grade I m afraid not being a teccy So utterly useless for me so I ll just turn the switch off myself and throw it in the bin

BG Smart Socket cannot use timers

I ve had a BG outdoor smart socket for a few months and thought I would program it to turn on off my Xmas lights - but every time I try to setup the timers I get a message unknown error so I ve given up and will replace the BG smart socket with a normal dumb socket and a smart switch that is Homekit compliant

Very poor quality products

Bought multiple brushed steel light switches which were all poor quality The idea was to upgrade all the rubbish plastic ones and for the price you d expect better Gave them the benefit of the doubt and ordered 2x dimmer switches as recommended by the manufacturer of the led light fittings we purchased Even worse than the normal switches Had nothing but issues

Well don t work and if you try arrange

Well don t work and if you try arrange a ticket when they don t do as they are supposed to do they close ticket and say not our problem tell you to just replace them even though only 2 months old save your money go to a company that will give you after sales service

Bought Smart Power Adaptor

Bought Smart Power Adaptor sold by Lidl When tried to get help from technical support at BG electrical go disconnected twice Never buying another product from them

BG smart socket won t connect

Having tried everything BG support have advised such as switching of 5ghz placing socket and phone next to router trying both smart and app set up and finally resetting smart socket as advised I have given up and am hoping I can get a refund Will go back to a manually switched socket which works everytime

Trust me If i could i would give them

Trust me If i could i would give them no star to this company and tell people to save your time and money on their so called smart socket and trust me they ain t very smart they won t connect to WiFi or anything even after I followed all their troubleshooting advice which was pointless Bg if you are reading this comment pls feel free to contact me i would be pleased to talk to you but I don t think that will happen anytime soon So people you been warned my advice is to shop somewhere else

Useless product

Had a smart plug given me as a present It worked fine for approx 6 weeks then stopped working and displayed No internet connection After investigation I went through the rigmarol of disabling the 5g setting in the router to get the plug working however when I reset the 5g connection in the router the plug displayed No internet connection and stopped working again I messaged technical help but have had no response Users shouldnt have to change router setting to get the device to work other smart plugs such as Tapo work without any issues I wouldnt recommend any one to buy this product