Blondieskitchen Reviews

Please avoid this company They done a joint promotion with Vodafone stating you only pay for delivery and get a free cookie sent out I applied for the deal on their website on 05 12 2022 and asked for the delivery date to be 17 12 2022 for my sisters birthday You even get notified Your order will be delivered on the designated delivery date you selected I was at work on 08 12 2022 and was told delivery attempted and no one was home I couldn t even reschedule at that point as you have to allow it to go back to depot and and the next reschedule date I could pick was days ahead By this time the cookie would be stale etc So I just waited to see if they would re-deliver before than which never happened I chased this up with the company on the 12th December and was ignored I explained the situation to them in the hopes of them issuing a new one out on the date I actually asked for They could not be asked to respond I then chased this up again yesterday and received a blunt unapologetic email saying they won t be refunding me as no one was home and I also didn t reschedule the deliver They chose to dispatch my item on the 06 12 2022 which is 11 days before the requested date for something that is meant to be fresh and edible and then refused my refund They offered a 15 voucher for another order without refunding the initial order cost when you made the error This is baffling to me as I would never order here again and advised you not too If you want a better experience and nicer customer service I would advise you to use Millies cookies or go elsewhere Save money and read the reviews too There is a reason a company like this is doing shamble deals and needs to keep your money while they re at it

Arrived extremely late and very stale Customer service was poor Very unhappy daughter as this was part of her birthday gift

Ordered on Dec 5th Had a confirmation email and no further updates 10 days ago Overpriced and won t reply to customer service Birthday has now been and gone

Awful experience with this company My partner ordered me a box of cookies for our anniversary which were delivered by DPD left on my doorstep on a main road and subsequently stolen He contacted Blondies Kitchen for assistance and was simply told that it wasn t their problem and that he should contact DPD put in a claim and ask for compensation My partner stated to them that his contract was with them and he has paid for something that he hasn t received The company suggested that we should ve been in to collect the delivery despite working and getting a time slot from DPD the morning of the delivery Am I supposed to take a day off work to wait in for cookies to be delivered All the company offered was 15 off the next order as they are a small business and couldn t resend the order he paid for despite having shops in Selfridges and Covent Garden My partner emailed them again to dispute this and ask for something further to be done and this was just ignored Spending nearly 30 for cookies to receive nothing is disgusting Horrendous customer service from this company how you can ignore a complaint email from a paying customer is beyond me

I placed an order with this company and then a couple of days later the person who I brought these items for as a gift was told they needed to self isolate I contacted Blondies Kitchen on their website as well as via Facebook messenger as per their website and got no response They finally responded after I emailed them telling them their customer service was a disgrace in response to the despatched order email I was sent They then claimed that I put the wrong email address in on their website which is why I hadn t heard back If this was true they could have seen the correct email using the order reference I put into the message but still doesn t explain them not replying to me on Facebook messenger The customer service is terrible They have no interest in the customer beyond taking their money A company I will not buy from again nor recommend

Ben s Cookies are much betterMy 9 year old chucked her cookie in the bin after just 1 minute 4 down the drain

I ve ordered more then 2 week ago but still not received any update on the order Tried to reach out through email as there is no contact number but get automated email only They seem to put the blame on the royal mail strike AVOID ORDERING THROUGH THE WEBSITE

I ordered a cookie initially it was delayed due to postal strikes but they refused to refund Then when they sent it I did not get notified then it sat in Royal Mail for a week I followed up with Blondies had they sent an email first week in Jan saying order dispatched - they claimed I received notification and it was my problem and would not re issue or refund They told me the item would not be usable and must be disposed of I therefore did not collect Save your money no customer service I m not the first customer with the issue and I won t be the last Go Millie s guys Blondies are not worth the hassle 0 customer service

Bad quality of the cookie received stale greasy not fresh and didn t smell nice Contacted the customer service and then again to chase but got ignored Bad customer service avoid at all costs

Never been delivered They were supposed to be part of a birthday present