Blondieskitchen Reviews

Blondies Kitchen

blondieskitchen.co.uk
3.83
86 reviews
Great Rating
Based on 86 user experiences

Rated 3.83 out of 5 by 86 Happy Customers

65.1%
3.5%
3.5%
4.7%
23.3%
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Z

Bought for my daughters birthday

Bought for my daughters birthday Nutella and Cookies are 2 of her favourite things so thought I was on to a winner She took one bite and the rest went in the bin when you spend 16 on a 7 cookie you expect it to be decent by the time you add delivery its 19 99 I ll give credit for the packaging as that was nice but unfortunately the actual product was a disgrace for the money
E

Don t waste your time and money buying

Don t waste your time and money buying these extortionately priced cookies They are nothing more than just basic cookie dough You are 100 better off buying Millie s giant cookie for half the price as it tastes better and has more chocolate etc in it
L

Extremely bad customer service

I knew I d be out when they were going to be delivered but DPD gave me the notion to leave with any neighbour so all seemed well However instead the delivery person left it on my front doorstep on a busy through road and they got stolen Blondie s Kitchen said they can t do anything about it and that it was my responsibility for being home I contacted DPD myself and they told me that Blondie s Kitchen need to place a claim Incredibly poor customer service - never experienced anything like it to be honest A sure way to lose customers fast I recommended them to a friend and she ordered a Father s Day cookie too but I certainly shan t be recommending to anyone in future I ll be continuing to peruse this as I warrant my money back
D

Let down

Ordered a free cookie through Voxi at the start of February on the 5th DPD had a problem with delivery and Blondies Kitchen contacted me to make sure my address was correct which it was They offered to open raise the issue with DPD to try to come to a solution on the 6th and said they d contact me within 2 weeks with an outcome I emailed them on the 23rd asking if they d heard anything back and haven t had a reply after nearly 3 weeks and over 5 weeks after the first email
T

Lies and ignoring

Got it through a voxi drop contacted them after a month to ask for an update which they blamed on DPD as other reviewers have mentioned and they would send it again with the same tracking 3 weeks later nothing so I sent them a message which to my surprise was ignored another 2 weeks and another message with no response It s been well over 2 months absolutely would avoid spending money here I m lucky mine was free as I got nothing
E

Didn t received the order

It might look for some of you my rate is very low Unfortunately my order nevers reach to me and since the 12th of June I constantly emails Blondies Kitchen to inform that my son hasn t received his birthday cookie I haven t received any feedback from them but today an email appeared into my inbox regarding how was the cookie which really make me feeling frustrated
E

Cookies NOT delivered

We ordered two Birthday Cookies with delivery last Friday 8th November for our grandson s 14th birthday the next day but DPD have failed to deliver them The earliest they will deliver if at all will be Monday by which time they won t be fresh NO-ONE wants stale birthday cookies at least two days late We contacted Blondies Kitchen on Friday lunchtime but they said they closed at 4 30pm and would look into this on Monday Absolute disgrace
B

Hugely overpriced products masked by

Hugely overpriced products masked by fancy packaging and marketing The usual magazine reader buyers get sucked in by their spiel of commonly available products in supermarkets AVOID - Go to Lidl s for products a tenth of their stupid prices AVOID
F

Absolutely appalling customer service

Absolutely appalling customer service Before my order was even delivered I informed the company that the delivery would be too late for me to collect I requested a re-shipping label to a different address a simple solution that DPD confirmed they could handle if requested by the sender Despite my proactive communication and willingness to cover costs the company categorically refused to help They made no effort to provide any support not even a goodwill gesture like a voucher Their complete lack of care for their customers is unacceptable Avoid this company they ll abandon you when you need help the most
M

If I could I would give it no stars

If I could I would give it no stars I m not one for leaving bad reviews I was super disappointed with this company and not surprised with such terrible reviews Absolutely disgusting customer service Before the order was delivered I notified the company that the delivery would be too late for my partner to collect I requested a re-shipping label to a different address a simple solution that DPD advised me to do I offered to cover the cost they refused to help and made no effort to resolve the issue For the amount of the order and the way they persevered to handle this situation was unacceptable Now the cookies will be sitting at my work desk until the New Year Avoid them-they don t care about their customers

About Blondieskitchen

THE UK'S FIRST & ONLY MILK AND COOKIE BAR. Freshly baked cookies, cookie dough, cookie cups cakes available for next day delivery online and at our flagship stores in Selfridges London. We also cater for events and bespoke orders.

United States

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