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Based on authentic user experiences
Nyreebyrd
6727 reviews
N/A
1 year ago
Customer Service IS WORSE THAN CRAP
I ordered a dress with expedited shipping in hopes to receive it on or before the 15th of this month I have tried countless times to contact their customer service department however to no avail everything is Automated system with a robot responding for every email and live chat which leaves you waiting for a live representative FOR HOURS It s disturbing rude outrageous and down right disrespectful COMPLETELY UNPROFESSIONAL Not to mention they send you an email Saying your order has been fulfilled with no tracking number for days at a time After I finish this email I will be reporting this business to the BBB Bureau for further investigation Although the bodycon dress collection is undeniably beautiful it s not worth the money and stress you have to deal with when you have VALID QUESTIONS AND CONCERNS ABOUT YOUR ORDER AN ANGRY CUSTOMER TAKING ACTION
Unknown
6727 reviews
N/A
1 year ago
Scammers misleading won t order from them anymore
Scammers please read their policies before buying It s written in a misleading way that you won t get a refund from youre money and after that they don t even accept a return Basically you re screwed then I have never ordered from an webshop where they mislead you like this my advice aliexpress SHEIN have the exact same quality for 3 times more cheaper and you can return youre items as much as you want The store was in touch after 3 mails applying for a return for 2 dresses that where not in sale paid full price 83 ally bodycon dress and Penelope bandage 67 is not a discount If I m able to upload the booking confirmation as an evidence they mentioned directly The answer they wrote me One exchange per purchase is permitted any exchanges of that purchase after the first are subject to additional charges To help clarify this further as outlined in our returns and exchanges policy we only permit one return exchange per order How misleading is this webshop now they are saying it s sale items while I paid full price per item there was no sale mentioned or shown as the prices still match the website Lesson learned from my side not ordering here anymore hopefully there won t be any more victims mislead by this website Gosh I Wonder why there are many bad reviews for this webshop
Alyssa Ebaugh
6727 reviews
N/A
1 year ago
Return process is terrible and sizing
Return process is terrible and sizing is wrong I ordered two dresses based on the size chart one fit perfectly and I couldn t zip up the other one It cost 39 40 to return one dress to Australia and then I found out they only give you store credit
V T
6727 reviews
N/A
1 year ago
This company is a SCAM
This company is a SCAM They do not respond to customer inquiries via email and remove comments on their social media Do not place an order here you will never receive your order
Karen
6727 reviews
N/A
1 year ago
THIS COMPANY IS A SCAM AND WILL TAKE
THIS COMPANY IS A SCAM AND WILL TAKE YOUR MONEY DO NOT ORDER AND BEWARE I ordered a few dresses which totaled over 200 and the dresses didn t fit me They were originally too tight on me They wouldn t allow for me to get a refund or return so I exchanged for a bigger size Unfortunately the dresses are now way too big on me I contacted their customer service team and they did not allow for any further exchanges or returns I contacted them several times and they sent me some BS reply that was probably all typed out and generic because they sent me the same exact reply with multiple emails Now I am left with dresses that fit me 2-3 sizes too large and I am over 200 out money down the drain I am planning to throw the dresses away they are absolute garbage and this company is garbage too
Monica G
6727 reviews
N/A
1 year ago
Do not waste your time or your money - there s a reason everything is always on sale
I would not recommend buying from this website I have purchased the exact same dress but in different colours yet the fabric and fit have been completely different I have also received dresses that were faulty and upon contacting Bodycon Collection was not offered a refund or even any admission of fault They did not even reply to my email when I tried to resolve - the customer service is non-existent
Hallie Janson
6727 reviews
N/A
1 year ago
FRAUD SCAM Alert
Placed an order over 6 weeks ago within the US and still have not received it When I followed up with customer service they said it should be arriving soon and provided me with a tracking number-- which shows the package as being delivered in Colombia Total scam Have had to take the issue up with Amex
Grace
6727 reviews
N/A
1 year ago
My order was made 2 months ago and i
My order was made 2 months ago and i didnt receive a thing First few weeks of delay they used to reply to make things look normal but later nobody ever replied and they stole 90 from me the price of the stuff i bought Do not order and loose your money like me- i am updating my testimony as another month has passed and i received nothing from them but more lies through this reply Trust me do not spend ur money as they will rob u
Angela Vian
6727 reviews
N/A
1 year ago
The wrong address was entered into my
The wrong address was entered into my order the dress was a birthday gift for me I emailed the company to get the address changed and was told because it had already cleared customs shipping order amendments and cancelations are not permitted So either I try to catch the dress in the post office or I don t get my birthday gift from my husband
lnamugerwa
6727 reviews
N/A
1 year ago
I didn t even want to give it 1 star
I didn t even want to give it 1 star SCAM SCAM SCAM This company is an absolute waste of tine and money I really wish I had read the reviews before wasting my time And what an absolute joke to order from the UK n have to return things to Australia It s neither free nor cheap as the returns company in UK aren t raking any returns Disgusting company Don t waste your money