Booked Reviews

The assistance I received from Jane at

I booked a non-refundable room in Amsterdam yesterday with Booked net Didn t notice the service charge and was shocked for final amount Thanks to Kate booking was cancelled free of charge even with completely my fault The cancellation took minimum of my time and effort Really happy to use this service Thanks a lot

Successful reservation cancellation

The assistance I received from Jane at Booked net was done in a timely fashion and effectively Her patience with me and her quick answers to my questions were greatly appreciated Should I ever have an opportunity to travel abroad again I would definitely contact Booked net and Jane particularly Thank you Fran Warm

Pleasantly surprised

I made a reservation a week ago but I had to cancel it immediately In the cancellation policy of my reservation it said that I could cancel it 3 days before arrival to avoid the 100pct penalty Reviewing my movements of my credit card online today the reservation charge was included but not the refund I called booked net and Miss Amy attended me cordially and gave me all the facilities to solve my case which was resolved within 18 minutes of sending her the information

Booked net is a fair company

I have to say that I was beyond horrified when I realised I d booked our Bangkok accommodation through a third party not directly with the hotel itself I was even more horrified when I read Booked net s negative reviews arghhhh Anyway thanks to Co-vid19 we cancelled our trip and I have to say that Amy in customer support has been a superstar dealing with our cancellations even getting a refund on one non-refundable booking She s been fabulous to deal with

Cancelled Trip

Booked net is a fair company I have cancelled a fully prepaid booked journey just one day before departure due to the Corona Crisis Upon my request Booked net transferred back full money My next journey after Corona I will book again by Booked net Such fair companies should be backed Michael Kr ger Vienna

Cancellation Refund

Unfortunately due to corona virus concerns I had to cancel my trip to South Korea Amy has been so helpful in making sure I receive my refund from the hotel and she did just that I am so glad she was able to assist me with all of my requests She continued to keep me updated and she made me feel like a valued guest

I had a very positive experience

Cancellation due to the Coronavirus I booked accommodations in Barcelona for April at the no cancellation rate When I advised them I was cancelling due to the Coronavirus I was informed that I can expect a refund in the next 5-7 days Really appreciate the service and I will look to rebook when possible in the future

I had a booking with Booked net at a

I had a very positive experience Unfortunately I had to cancel my booking 1 day before we travelled due to a family emergency and Kate could not have been more helpful She got me a full refund which I really appreciated as I had paid the full amount which was none refundable I have no hesitation in giving booked net 5 stars and highly recommending them

Very good service

I had a booking with Booked net at a resort in Costa Rica when I found out that the large group I was with also had a booking for me with the resort I contacted Booked net about a possible refund for my original booking with them and through a series of emails between them and the resort it was all worked out I received a full refund from Booked net Thanks to Kate and Diana for all of their excellent help