Braingain Reviews

Top quality all round

I ve had my braingain dumbbells for a good few months now They work perfectly and are great for my home workouts Very simple to use and very comfortable grips They don t take up much space and are very versatile I had a small issue with them recently which has been cleared up by customer service They were efficient clear and provided a straightforward solution Shout-out to Geordie who really helped me out I highly recommend braingain to anyone looking for some top quality dumbbells and customer service

Great Works smoothly

After 3wks of daily using the 24kg dumbbells I m very happy with them The weight selection mechanism is easy to use and it works smoothly Tiny niggles The weights are not exactly accurate but - 200g The plastics in my case are all black rather than red which was advertised

Great Customer Service

I had an issue with one of my adjustable dumbbells and Geordie quickly looked into the issue and managed to resolve it for me Great comms and customer service throughout thanks again

Incomplete order defect dumbbell - issue fixed

Recieved an incomplete order on Monday The last bit was found later and arrived today Thursday However one of the dumbbells were defect It got stuck between 16 and 17 5kg eventhough all the plates were perfectly aligned - believe me i triple checked I can t see any difference between the two dumbbells but one of them isn t working I ve reached out to them with video documentation and hoping for a new dumbbell Let s see When I have a set of working dumbbells or when I m refunded I ll revise my rating I recieved a new dumbbell only a week after BrainGain have been quick to reply and responded qickly to my inquirery They send me replacement parts without additional payment Everything is in great working order now

I bought my 40kg octagon adjustable

I bought my 40kg octagon adjustable dumbells about three months ago now and I ve been more than impressed The purchase was hassle free and they arrived on time The weights are excellent value for money and the weight adjusts incredibly smoothly I did experience a bit of a problem one of the dumbells developed a fault where I was unable to change the weight to anything other than round numbers eg 10kg 15kg ect I contacted customer services and spoke with Emma she was fantastic and extremely helpful infact I had a replacement handle at my home within 24 hours So that s a excellent product at a excellent price backed up by EXCELLENT customer service thank you Braingain and thanks again Emma

Great customer service

I have previously bought items from this company before and have always been happy with the product I decided to buy some adjustable dumbbells and they just ended up not being right for me I spoke with James from customer service who was very prompt in his replies and very professional and helpful He offered me a refund which I accepted The delivery company not braingain ended up late as James sorted this out very very swiftly and provided absolutely top customer services throughout Overall a real joy to deal with and would highly recommend this company

Best weights

I have had these weights for a month and i have to say they are the best Easy to use with just a twist of the handle you can adjust to the desired weights Braingain is doing great because of understand that product that make things simpler are what everyone is looking for

Top-notch communications and customer

Top-notch communications and customer service Purchased a pair of 40kg adjustable dumbells and stand Communications was prompt and postive After receiving them slight issue with one of them Contacted them again and once again after sales support communications was equally positive including suggesting sending out replacement As I lived local they dropped it off instead 100 recommended and would buy again

Brilliant Service Thanks Molly

Amazing service even after I ordered to wrong address Molly who helped me couldn t have been more helpful Thank you highly recommended Cheers Molly for ensuring my partners birthday gift arrived on time he loved his new weights