Carmellimo Reviews

Bad service

I booked a trip to the airport and the driver could not find my address to pick me up He called and was unable to communicate with me effectively in English After about 30 minutes of discussion with Carmel s office and indirectly with the driver we discovered he was 10 minutes away Because I was concerned about missing my flight I had to grab a taxi to get to the airport To add insult to injury Carmel charged me for the service that they were unable to provide because of their incompetent driver I would avoid using this substandard car service

CarMel didn t honor purchase

Used Expedia to book CarMel for round trip limo service from Chicago Midway to hotel and back First leg was fine Second leg was cancelled 8 hours before scheduled pickup CarMel said Sorry we don t have anyone who can pick you up What How do I get a refund Call Expedia Thanks for nothing CarMel Will never use you again

Requested a pickup at airport to go to

Requested a pickup at airport to go to hotel and meeting Verified the day before Supplied all information as requested Driver never showed called company handling pickup and the number was not receiving calls or text messages Called limo company they were unable to get hold of the vendor Sent another car took one hour and fifteen minutes Driver was not wearing a mask with the A C blowing at full speed Asked him to wear mask and turn down A C ignored me Would not recommend these people not to mention charged me double for what an Uber costs all to be late to my meeting Stay Away Asked for a refund they told me to go pound salt

Awful aggressive illegal service

We used this service in NY LA and SF In LA the driver extorted us for another 100 or would leave us on the side of the road After complaining Carmel assigned us this driver AGAIN And their customer service has not got in touch despite be calling daily Terrible service DO NOT USE THEM

If I can give them a zero I will

If I can give them a zero I will Terrible service terrible rude drivers that just yell and want to fight stranded me I almost lost my flight I had to pay a private driver to take me to the airport never again will I use Carmel they need to get their act together

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY My driver was an hour and a half late picking us up from the airport to take is to our resort Also I was supposed to be picked up in a luxury vehicle but was picked up in a shuttle van instead My transfer back to the airport was late as well and the driver argued and yelled at me when I called to see his whereabouts after my pickup time had already passed When the driver finally arrived to the resort he was blasting vulgar and profane music What kind of service is this Ridiculous He was also speeding I have contacted Customer Service concerning these issue and this complaint with no resolution or call back This is the worst transfer company I have ever experienced Do yourself a favor and book elsewhere

Dreadful service

Called them as requested as we exited Chicago airport was cut off called straight back to be told my driver was outside with a card with our name on there were supposed to be 2 cars neither were there and was told by the guy on the phone he was in New York spoken to dispatch in Chicago who said the car not cars has already left and they would not dispatch again Quite simply a dreadful service Will never use again Then had to pay for a taxi to get us into town after already having paid this shower

Charging upfront and driver leaving after speaking with him

Living in NYC and traveling frequently for both business and leisure I used to be a regular but I am shocked by the service degradation Last one called 10 minutes after pick up time to inform us they didn t have a driver for our airport transfer Today after not receiving the usual notification of driver s arrival first image attached driver called and I literally said hi would you wait for 10 minutes please I ll take care of you Yes just call when you re ready Went downstairs ten minutes later looked for him and when I checked the app the job had been cancelled Called customer service transferred back and forth to 2 different dispatchers and eventually was informed they didn t have a replacement car but would be charging for the service Understood Carmel good luck but beware - competition is good and professional out there