Goairlinkshuttle Reviews

it was a terrible experience

it was a terrible experience I went out to the arrivals of terminal 1 and called the Go Airlink call center at 2 10pm and the driver arrived after 50 minutes and after several reminders We went to terminal 4 to pick up another person and then return to terminal 1 for 2 more people and then again to terminal 4 for two more I was finally taken to the hotel after more than 2 hours I will NEVER book this service again and don t do it I will definitely take a yellow cab Don t reply to me asking to write an email at your info address with my reservation number because the mail doesn t exist I have tried twice and the mail returned to me Host or domain name not found

This was a total nightmare on arriving

This was a total nightmare on arriving at the reservation desk being run by 3 women now idea of pre booked voucher that we had was unable to read referance number even with her glasses on It was a free for all as there were no queuing order once details taken and a taxi driver contacted and booked we were told to wait for him After an hour wait he turned up did not interact with any of us drove with one hand on steering wheel the other on his I Pad Phone just left us in the lurch when picking up customers from other pick up points To cap the experience the van broke down on a heavy stretch of road were we had to transfer to another van Not a happy experience at all

Still no refund after 12 weeks

Cancelled transfer on the 12th march for transfers on the 14th march was originally advised 7-10 days for refund then advised I m in the refund que with no update on how long till I receive my refund I am still waiting I understand due to situation refunds will be taking longer than normal but to wait 12 weeks and still no refund and no update is not very good Now not replying to emails

I ve booked for a shared shuttle from

I ve booked for a shared shuttle from Newark airport to Harlem They have confirmed me the ride and gave me a reservation number On the telephone they told me that the ride was cancelled because they were not going to Harlem I ve asked to confirm me the cancellation by various mails but they never did it I hope I will not be debited from my mastercard as their cancellation has never been confirmed I suggest people to be carefully and choose another more serious company

Worst service ever

Worst service ever I used a voucher from my NY sightseeing pass these Manhattan to JFK the guy who collected 3 of us was miserable from picking us up he was rude in his manner drove like an absolute maniac Did I tip him Absolutely not Would I recommend the company Absolutely not

If i could leave zero stars i would

If i could leave zero stars i would Booked a reservation and within 1 minute of booking realized i made a mistake and called right away to cancel The woman i spoke to said there is an 85 cancellation fee and I repeated it back to her and said 85 that s almost triple the fair The started to yell and me and say that s our cancellation fee you can pay it or change your reservation I explained the reservation was booked 2 minutes prior and there is no way I would be rebooking with a company that is so nasty She proceeded to yell at me for another minute and asked for my email that was provided on the confirmation I haven t experienced this level of disrespect from a company in a long time Thank god I didn t go through with the reservation

I wish I d seen the reviews before I

I wish I d seen the reviews before I booked this company Got to EWR and they had no bus so they arranged alternative transport which was totally fine However they never paid the alternative transport who are now chasing me for payment although I prepaid Airlink Not answering emails Avoid they are not trustworthy

WORST COMPANY EVER

WORST COMPANY EVER AVOID AT ALL COSTS Would give zero stars if I could I cancelled about 4 days prior to my reservation after reading all the terrible reviews online Refund policy stated full refunds are given for more than four hours notice processed within ten business days I ve been waiting three weeks and no refund Have contacted them several times via email and their website form with no response THIS COMPANY IS A SCAM DO NOT BOOK Get a yellow cab

Very poor overall service

Very poor overall service I contacted GoAirlink NYC for pickup from Newark to M Social Hotel Waited over 2 5 hours at Terminal B for pickup despite me calling 6 times because of delay the rep each time would say they ll be there in 20 mins until we finally canceled for a refund and sought a lyft Summary of poor quality and uncaring company called GoAirlink NYC