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Overall, customer experience with Carpco is predominantly positive, with many praising the high quality and health of the fish received. Service quality is frequently highlighted as excellent, with staff described as knowledgeable, helpful, and responsive to inquiries. Delivery is generally reliable and fast, with careful packaging that ensures fish arrive safely, although some issues with courier delays or mishandling are noted. The returns and customer service policy receives mixed feedback, as many report satisfactory resolutions for problems, but others cite poor responsiveness or inadequate compensation for issues. Product quality is a major strength, with numerous reviews commending beautiful, vibrant, and healthy fish that thrive in their new environments. However, a significant minority of customers report receiving diseased, undersized, or incorrectly specified fish, leading to deaths and dissatisfaction. Overall satisfaction is high among the majority, who recommend the company for its value, selection, and care, yet a notable portion of customers express severe disappointment due to health problems and perceived neglect in quality control. The company's ability to handle issues professionally is acknowledged by some, while others feel dismissed when problems arise. In summary, Carpco delivers a generally superior experience but faces consistent criticism regarding fish health and order accuracy from a subset of customers.
Last updated 4 months ago