Cellarrats Reviews

Always helpful nothing seems to be any

Always helpful nothing seems to be any bother

Fantastic wine

Fantastic wine excellent service and very good value for money

Don t be swayed by the negative reviews my experience was very positive

Sooo I ended up cancelling my order subscription due to a few reasons one of the ones being because of these reviews and I honestly have no clue why this business is rated so low when I ve had zero problems with them I can t comment on the wines quality as I have not tried them however the customer service was absolutely impeccable - I can t fault them I ordered a box of wines from their website and it was super easy to navigate and order from I wanted to try before I buy sort of thing so wanted to order one box it won t let you just order a box adhoc unfortunately you have to sign up to the subscription and then I had always intended on cancelling as I wanted to be sure before signing into a subscription fully Yes it s a tad annoying that you have to ring email them to cancel your subscription but I do sort of get why When trying to find an email for them it is on their website I just wasn t looking hard enough I stumbled across this TrustPilot page panicked and then definitely wanted to cancel as I was a little worried but it genuinely doesn t seem to be the case I wrote an email to CellarRats requesting for my subscription to be cancelled and also messaged them on Instagram I can t really use my phone at work so calling wasn t really an option so messaged them on social as it was the easiest thing for me and they got back to be pretty much instantly They explained why a few customers were having issues with their delivery time being totally transparent and open with me and cancelled my subscription and issued me a full refund It was so incredibly easy to do and like I say the service was impeccable so I m unsure why a few people have expressed having issues By the looks of it they re not a massive enterprise so yes there may be a slight delay answering the phone or responding to an email but I ve not experienced this whatsoever Again I can t comment on the quality of or delivery of the wines as I am yet to try but I would genuinely say my experience has been positive I would definitely advise people not to be deterred from the few who have wrote negative reviews like I was swayed by as this really doesn t appear to be the case And surely if your delivery arrived smashed or damaged that s not down to Cellar Rats but the courier Either way I m definitely keen to try Cellar Rats again in the nearby future

Wine lovers dream

Love the wine So much better than other places Can t wait for my next box Perfect for date night with the missus

Love it

Love it Have tried 40 wines now and know what to order in a restaurant So cool without drinking too much either

Brilliant idea and well executed

Brilliant idea and well executed Great to see start ups thriving

Wine was exceptional

Wine was exceptional I don t drink much so bottle size was perfect

Great wine and great customer service

Great wine and great customer service Very easy to cancel and have had a quick response with any issue I have had