Clairefontaine - Stationery, art & crafts for school, office & home
Based on authentic user experiences
C W
6731 reviews
N/A
10 months ago
I loved the pastelmat pad No3 when I
I loved the pastelmat pad No3 when I first bought it about 12 months ago when the outer cover was a dark red but they have changed the surface texture I create pictures of animals but now the surface texture is so grainy it s difficult to create fine details such as around eyes The smaller pad I purchased 6 months ago had a white outer covering and had to be thrown away as totally unsuitable Later I placed an order with a supplier who was showing the pads with the red cover on their website but the newer version with the white cover arrived and I returned it to the store for a refund After the store and I contacted Claire Fontaine we both received a reply stating there was nothing wrong with the product but a colleague told me that the large group that they are a member of and who all found the same faults as me were told by claire fontaine that there had been a problem and all products were replaced Last Christmas I received one of the pads with coloured sheets and recently began using them the coloured sheets are good but the white sheets still have too grainy a texture and are so unsuitable I will never use pastelmat again
Mr Lariviere
6731 reviews
N/A
10 months ago
Planned obsolescence
Three years after purchasing an Exactive trolley case from Clairefontaine-Exacompta France one of its attached wheels eventually broke which is quite understandable The retailer where I purchased the case got in touch with Exacompta one of Clairefontaine s subsidiaries about the issue only to be told this very day that the wheels cannot be repaired and that a new case must therefore be purchased Although replacement wheels only costs around 20 20 in DIY stores and on the internet the current ones are riveted making them impossible for a private individual to maintain After three years this case 120 120 is now unusable Could one possibly imagine a three-year-old car with worn tires that would have to be replaced well I guess so Sorry you ll need to buy a new car Sir because one of your tires is worn out Pathetic In every aspect this looks like planned obsolescence which is totally unacceptable on the part of a company that proudly bears the not made in China banner My colleagues and I know where not to turn to for our office equipment in the future Trois ans apr s l achat d une mallette roulettes Exactive trolley l une des roues a rendu l me ce qui peut se comprendre Contact e par le revendeur fran ais la soci t informe ce jour que les roues ne se r parent pas et qu il faut donc acheter une nouvelle mallette Les roulettes us es environ 20 dans les magasins de bricolage et sur internet sont rivet es ne permettent pas leur maintenance pour un particulier et rendent donc cette mallette 120 inutilisable au bout de trois ans Imaginerions-nous une voiture de trois ans dont les pneus seraient us s et qu il faudrait remplacer eh bien il faut croire que oui Il va falloir acheter une nouvelle voiture Monsieur car l un de vos pneus est us Inacceptable Ceci a tout l air d une obsolescence programm e scandaleuse de la part de cette entreprise qui se dit porter fi rement la banni re du made in France Mes coll gues et moi saurons vers qui ne plus se tourner dor navant pour notre mat riel bureautique
Judy Langton
6731 reviews
N/A
10 months ago
Bought 5 crop pants from them they have
Bought 5 crop pants from them they have a shop in dublin and roscommon They don t answer the phone or emails
