Based on authentic user experiences
Poltergeist H
6778 reviews
N/A
7 months ago
Disgusting company avoid their products and dealing with them
Disgusting company avoid their products and dealing with them Ignorant frauds Disgusting attitude at most of their Kickstarter projects - extremely high shipping prices- VAT fraudulence - shipping VAT for regions with VAT already included- deleting comments from dissatisfied backers on social media- locking the pledge manager and forcing people to pay extremely high shipping almost 2 years earlier- not responging to concerns- deactivating support accounts for backers pointing out all thisShame
Mike
6778 reviews
N/A
7 months ago
Worst Customer Service Ever
I purchased a brand new Looney Tunes game from a guy on ebay and the 22 card deck was packaged incorrectly Some cards were missing and others were duplicates This was a sealed deck of cards so the mistake was obviously made at the production level It should have been an easy problem to resolve Just contact the company and get a replacement deck sent out right WRONG I spoke through emails to a C MON customer service rep named Colin Lim I put customer service in quotes for a reason First Colin told me that due their distribution deal they aren t allowed to replace parts he directed me to the distributer s site According to the site the distributer only provides replacement for purchases from official retailers I explained to Colin that this was a brand new game and that the seller shouldn t be responsible for C MON s packaging mistakes After an email correspondence that consisted of several emails this was Colin s eventual response I am afraid that we are not able to refund you without a proof of pledge Should this be a legitimate purchase off retail the retailer would be able to get replacements from the distribution So according to Colin Lim C MON his company cannot replace defective parts FOR THEIR OWN PRODUCT unless i purchased it from a retailer According to him my 90 purchase of their game was somehow illegitimate because I purchased it on Ebay despite the fact that it was brand new never opened Even though C MON s production team messed up on how they packed their cards Colin claims they can t replace a 22 card deck without first knowing who the retailer is I did try to get this info from the original seller but as it turns out he purchased the collection from another ebayer and he s not even sure who it was He s reached out to a few sellers but they haven t responded I wasn t asking for a whole new game I wasnt asking for replacement figures I was asking for 22 cards to replace the ones C MON messed up What is the production value on that Is it REALLY worth pissing off a potential customer over 22 cards I had been planning to make Marvel Zombies my next Halloween game purchase But not anymore I REFUSE to give that company my money because they do not stand by the quality of their products Essentially I bought a faulty brand new product but this particular manufacturer C MON has absolved themselves of all responsibly to correct their own packaging mistake Why Because I purchased it on E-Bay That s like a car manufacturer not honoring their recall warnings because you didn t buy it from the dealership ALSO This entire exchange took place over a few days through several emails With almost every email Colin marked the issue as solved closing the case despite the fact that he never even tried to resolve it I m guessing he just wanted me to give up and go away I had to specifically request for him to keep the case open This whole thing had been a RIDICULOUS and EPIC CUSTOMER SERVICE FAIL One star all the way I mean C MON Pun intended
Brian LoGiudice
6778 reviews
N/A
7 months ago
CMON used to be better than 5 stars
CMON used to be better than 5 stars They were one of the best companies to deal with I used to post and constantly defend them to everyone Im not sure what happened but a couple of years ago everything changed Emails started not getting answered as a regular thing Numerous complaints from others in the comments section for pledges They didnt even care if you didnt get the product you paid for Oh you didnt get our email about the item you paid for Well we are sold out We can refund you if you want but its minus the kickstarter fees I am a super backer who used to back stuff left and right I feel that like many companies CMON has gotten too big to give a damn about their fans and those that put trust in them when they were first getting started Dont get me wrong they make an AMAZING product but you better not need any help from their service team because they just no longer care about the customer
Customer
6778 reviews
N/A
7 months ago
Customer service not helping at all
Had a backerkit issue with one of their KS game I provided all the info I got hoping for an explanation of why this situation happened Their CS simply repeated that they did not receive any record in their system and would not offer further assistance with a pretty rough attitude Please be cautious with CMON s orders and avoid their CS at all costs
Mr Allan West
6778 reviews
N/A
7 months ago
Absolute scum of the earth company they only care about money
So I ve had many issues with cmon products over the past couple of years I ve still got items ordered over a year ago to be delivered yet were dated back in June 2023 until September 2023 changed a month at a time until changed to coming soon but ordered over a year ago I ve recently attempted to speak to cmon and practically begged them either to attend a UK event I could maybe go to with various health issues or allow customers like myself who was wanting to fully pledge to another 2 games for get these exclusives as well I m a completionist that can t go to America or even germany the only events they ever attend a I ve also got mobility issues Basically told me to go fxxx myself and buy these 2 full pledges when I begged n contacted explained that people are asking for 150 for 4 cards made exclusively for events where none are held in the UK Gave them ideas and allsorts like ttcombat has a exclusives sale every year In the end I ve spent thousands on asoiaf to try n complete my set I m missing only 2 exclusives from a full complete set all armies and now they expect me to pledge another 2 games without helping customers like myself who can hardly go to the shop let alone to another country to get these exclusives 150 for 4 fxxxing cards and they eint help me ive to pay that just because someone went to a event and probably was only to get these exclusives to sell 150 to get 4 cards So that s lead me to believe Cmon are the absolute scum of the earth and I wouldn t pledge to them if my life depended on it Will now be looking to sell all cmon games at a loss and would advise anyone thinking of shopping with them to buy elsewhere they never fulfill orders on time you have a issue you ll be whistling in the wind for help from them just a absolutely scumbag company that only cares about money and just money not their customers Won t ever give this company the time of day and now I understand why everyone laughs at cmon cause your company is a fxxxing joke and I m not laughing cause it s just sad to think I spent thousands n begged for help n all you can say is basically I ve to be n fxxx myself
Daniel Str bel
6778 reviews
N/A
7 months ago
Assassin s Creed RPG
Backed Assassin s Creed RPG on backerkit in 2023 estimated delivery date was 10 2024 It passed and no information to backers what s going on Questions via contact form on their website are ignored as well There was no communication to backers in 1 5 years now and I mean NONE AT ALL How could I assume there would be communication now Writing off my losses and warning everyone not to interact with CMON I can only assume from their professional behaviour that this is a scammer and I fell for it
