Cocoalocks Reviews

They sent me expired products and delayed shipping for 2 months

I placed an order on August 26th and by Oct 26th the package still had not arrived When speaking to the customer service rep it was apparent they hadn t given my package to the shipping partner I eventually received the package 1 week later only to find they had sent me 7 months worth of expired product I have made multiple attempts to reach them via their web support help desk ticket etc and they have not responded They have made no attempt to apologize and offer a resolution

Why advertise 1-3 business days delivery for UK if you cannot

I ordered in the beginning of June and now almost mid August still haven t received my order Emailed them they replied with due to increase demand they are short of stock Global Covid supply chain issues and in 1-2 weeks items should be back in stock excuse I emailed them again with no reply and just now emailed them before posting this review Let s see if they will bother replying Why advertise 1-3 business days delivery UK on your website if you simply cannot Cocoa Locks

Worst Customer service and company ever

I had placed an order with them and it took literally 3 MONTHS to get here and when it did it was missing or delivered to the wrong address I contacted them so so many times and they would take forever to respond They first said they would refund me the shipping fee of 26 which first of all is completely absurd that I needed to pay 26 for SHIPPING That was the first red flag 2nd was it taking 2 months After they promised me a refund on the shipping cost they basically ghosted me and did not keep their promise on it until just today I had accidentally filed a dispute with PayPal on them and they kept saying they can t refund me because of the dispute that s ongoing I contact PayPal and I cancel the dispute They still don t refund me the shipping cost Another month goes by still no response or update Then it says it s delivered I go check and it s not even there I wait another week as they said to wait longer Still nothing Contact them again and they say to wait and they will contact their advanced team They tell me they will refund me because it s missing They ghost me again and still no refund I contact 30 times more and they finally answer saying they will not give me a refund because PayPal closed the dispute in their favor What You promised me you would give me a refund now you re making excuses and I even told them that doesn t make sense because I told PayPal to cancel the dispute so they never closed anything in their favor anyway Lastly they said to file a claim Filing a claim never works especially with whatever courier they chose out Why are you advertising 2 weeks when it s gonna take 3 months This is the most ridiculous company and customer service ever I will just dispute the charge with PayPal again and if that doesn t work I ll do so with my bank Truly absurd would not recommend to anyone Waiting for a product like this is not worth it Just find anything else

I m chocolate obsessed so was worried that this wasn t going to taste good but it s actually yum I wasn t expecting it to do much to my hair but I m on my 2nd pack and my hair feels much softer than

I m chocolate obsessed so was worried that this wasn t going to taste good but it s actually yum I wasn t expecting it to do much to my hair but I m on my 2nd pack and my hair feels much softer than before and takes me less time to sort it in the mornings I wasn t properly measuring the growth but it looks fuller and longer too