Comfortbedsltd Reviews

Comfort Beds Ltd Home

2.50
32 reviews
Average Rating
Based on 32 user experiences
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AI Review Summary Based on 32 reviews

Customer reviews for Comfortbedsltd reveal a deeply polarized experience with the company. The majority of recent reviews are extremely positive, praising excellent service, fast delivery, professional installation, and high-quality beds at affordable prices. Conversely, a significant number of negative reviews describe the company as a scam, citing poor quality products, damaged goods, and faulty mattresses. Negative experiences consistently involve issues with delivery, such as receiving wrong or damaged items and subsequent non-delivery of replacements. A recurring theme in the negative feedback is the complete failure of customer service, with attempts to resolve issues leading to being ignored or blocked on social media and phone. Product quality is heavily debated, with half the reviews highlighting horrific build quality and cheap materials, while the other half commend the great quality and perfect fit. Delivery times are shown as both remarkably fast and frustratingly non-existent, depending on the customer's experience. The returns policy appears ineffective and punitive, with customers reporting being charged restocking fees for damaged or faulty items. Overall satisfaction is split, with loyal customers celebrating the company as the best they have used, while others feel robbed by a dishonest operation. The contrast between glowing 5-star reviews and scathing 1-star reviews suggests a inconsistent standard of service and quality control.

What customers love
  • Excellent customer service
  • Fast delivery
  • High product quality
  • Great prices
  • Professional installation
Common concerns
  • Poor product quality
  • Scam company
  • Blocked on social media
  • Wrong item delivered
  • No refund

Last updated 1 week ago

M

Fraudsters

Poor quality product and mattress delivered was spoilt Company promised to deliver new mattress three days later and did not They then blocked me on social media and blocked my telephone number
M

This is a scam company absolutely

This is a scam company absolutely shocking customer service delivered bed and mattress bed was faulty mattress was spoilt stained and soaked through contacted them and was promised a new bed and mattress would be delivered a few days later delivery did not turn up and when I tried to contact them about it they told me to F off and blocked me on on Facebook and WhatsApp Absolute fraudsters Do not trust this company after doing further research I can see this company has changed their name multiple times which is no doubt due to the amount of people they have ripped off
L

Absolutely shocking customer service

I ordered a bed from this site on fb on the 2 1 24 king size silver crushed velvet slat Hilton bed with mattress very quick to respond ordered what I wanted confirmed a date to be delivered 6 1 24 was given a time slot of 11 30-2 30 thought great I hadn t moved to my new address yet but the bed was getting delivered there I got a txt saying they be running late due to traffic didn t realise the company was in England somewhere anyway bed didn t arrive till at least 7pm that night my partner gave the guy the money which I was overcharged 15 my partner built the bed for me to realise it wasn t the design I had ordered so I messaged them got a message on what s app from who was a manager asking what was wrong with the bed so I sent a picture of what was delivered and what I had asked for he agreed it was wrong design he asked if I wanted to keep it as was only 20 of a difference I said no so he agreed the headboard and footboard would be changed on the Tuesday night I said right ok and I would get my 15 refund as was overcharged I then saw some Facebook posts about how people had issues with their beds from this same company and they had been blocked so messaged to say and to confirm the guy would turn up Tuesday yes yes he will be there I then checked their fb page to which I couldn t find it asked the manager he says the page was taken down I m like right ok only for my friend and partner could still see the page so obviously I was blocked like rest due to their mistake of delivering the wrong design of bed Tuesday came I WhatsApp the manager to confirm the delivery he read my message then I was ignored I was blocked so cut a long story short I was left with a bed that looked like it had been built in a Santas workshop with the slats they give you no refund and no legs for the bed absolutely shocking disgusting behaviour for a company do not order
L

Avoid this company at all costs

Avoid this company at all costs sent two parts of different beds messaged to only get blocked again stay well clear of these scammers
E

My daughter brought my granddaughter a

My daughter brought my granddaughter a bed she s 20 was 249 pounds double bed one week middle slat went gt in touch with seller said go bq but a slat 10 pound will refund her 2 pounds
M

My daughter saves so hard to buy her 10

My daughter saves so hard to buy her 10 year old her own bed 249pounds 20 delivery the main slate broke my daughter gt in touch st away was told go bq buy the slat 10 pounds and they refund her 1 pounds told her I ve told u the solution then blocked her I texs now blocked me
K

SCAMMERS AVOID

We purchased a bed it was delivered whilst at I was at work and my friend took in When I got home the wrong bed and Colour had been delivered Messaged them I was advised they would deliver the correct bed today when I messaged this morning to ask what time I had been blocked Total scam don t waste your money I m taking matters in to my own hands so if anyone else has been affected the more people I can get who have had this done the better message me if you want me to include your details too AVOID AT ALL COSTS they remove all negative reviews and positive ones are false TOTAL SCAMMERS
H

AVOID AT ALL COSTS

AVOID AT ALL COSTS ordered a kingsize ottoman bed arrived within 3 days handed over 375 for a absolute shambles of a bed Honestly my kids could have done a better job The lines on the headboard are mismatched and not straight The fabric is loose and crumpled in places Spoke to them been told a replacement bed would come today it hasn t arrived I sent another message requesting a full refund and I ve been blocked Normally I check trust pilot for reviews but stupidly this time I didn t baby Brain never again
A

Don t buy it s completely fake

I have pay 430 for super king size bed and is very bad bed it s completely different from the pictures and from facebook pages i try to contact them but never don t respond to me don t buy from this company very very cheap product
W

AVOID AT ALL COST DIRTY ROBBING

AVOID AT ALL COST DIRTY ROBBING BASTURDS SELLING USED MATRESS AND RE DRESSING THEM UP RIPS IN HEAD BOARD RIPS IN MATRESS ROBBING PEOPLE OUT OF THERE WELL EARNED MONEY SCUM BAGS