Comfortline Reviews

Insert Stoves and Fireplaces Electric Fires Stone Cladding - Comfortline in Ir...

4.98
52 reviews
Excellent Rating
Based on 52 user experiences

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AI Review Summary Based on 52 reviews

Overall, customers report an overwhelmingly positive experience with Comfortline, praising the company's excellent customer service and knowledgeable, friendly staff. Delivery is consistently highlighted as fast, punctual, and often accompanied by helpful communication and careful handling of products. The product quality is frequently described as great, excellent, or amazing, offering good value for money. The service process, from initial inquiry to installation, is noted for being professional, efficient, and responsive to customer needs. Staff members, particularly Andry/Andrey and Henric, are singled out for being exceptionally helpful and going above and beyond. The company is commended for keeping customers informed throughout the delivery process and for providing clear, accurate product information. While one review mentioned a minor issue with music, the vast majority of feedback is extremely positive with no significant criticisms of service or product quality. The returns and problem-resolution process is mentioned positively in instances where it was required. Customers express high satisfaction, frequently stating they would recommend Comfortline and purchase from them again. The overall sentiment is one of trust and reliability, with many customers deeming the company their first choice for future needs.

What customers love
  • Excellent customer service and friendly, knowledgeable
  • Fast, punctual, and reliable delivery
  • High-quality products offering good value
  • Helpful communication and updates throughout the
  • Professional, efficient, and responsive service
Common concerns
  • One isolated mention of undesirable music

Last updated 4 months ago

S

Best in Ireland

Comfortline have done a lovely job on installation of our electric fire with a cladding and mantle on the chimney breast All staff where helpful with speedy responses traveling to Dublin as needed and very tidy workers Highly recommend
I

Delivery of heritage stove

So thankful I found this company Ordered a fireplace from them They have so much choice Delivered so quickly and the fireplace is such good value for money and the quality is amazing The delivery men were so careful with it and I was contacted before delivery Great customer service great quality and great price will definately be a repeat customer and tell family and friends Can t wait to send a picture of our fireplace to the company when finished Highly recommend
L

I was looking for thin stone cladding

The delivery was delayed because the first stove delivered to their warehouse was damaged When a satisfactory stove became available it was delivered promptly and very efficiently with s level of care and consideration above expectation The two delivery men were very helpful and pleasant to deal with and were anxious to ensure that the stove was undamaged I would happily recommend this company
M

Great service and advice

I was looking for thin stone cladding most tile stores in Dublin and Louth dont have the particular style I wanted so I checked on Donedeal I saw comfortline ad I called and spoke Henric he was very polite and helpful on the phone that alone encouraged me to visit his store despite the distance from my home He answered all my questions and I made a purchase My wife was also interested in his electric fire and we came back to his store as a repeat customer to buy electric fire I trust what he says and he provided good customer service even when I needed help with installation He has genuine interest in his customers
C

Excellent customer service

Great service and advice Thank you
C

Comfort line was very responsive to my

Excellent customer service delivery and product We purchased our mantle piece from another supplier who sold it on us and resulted in a 2 month delay in replacing A quick phone call to Comfort Line on a Thursday afternoon and purchased our much loved mantle piece and received it the following Monday Thanks to Comfort Line and their dedicatedteam we are one step closer to being in a new home for Christmas
N

The service and the product where

Comfort line was very responsive to my queries and delivered prompt answers I am awaiting delivery and very excited to receive my order
C

A great service and very friendly

The service and the product where excellent The delivery was perfect no damage and on time even though it was around Christmas holiday
S

Great company

A great service and very friendly staff They really looked after me and help with my choice of fire
F

Very fast delivery

Great company kept you updated from time of order right up to delivery

About Comfortline

We offer huge selection of insert stoves marble fireplaces electric fires artificial stone cladding flexi flues and chimney accessories

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