Coppardsremovals Reviews

Stuff missing and broken

I stored stuff with Coppards for a few months as there was a gap between my house sale and house purchase I have to say on the positive side that everybody I dealt with was helpful and cheerful and a pleasure to deal with It remains to be seen if this remains the case now that I have raised issues and am raising a claim against them Unfortunately on getting my stuff back there were a number of problems 1 The first item they delivered to my house was a microwave - I do not own a microwave so told them it was not mine and asked them to take it away Someone must be missing this 2 items like clothes and towels smelt very musty and there was a snail crawling over my lampshades I m guessing it may have been quite damp where the stuff was stored 3 A number of items were broken - I have put in an insurance claim with them Broken items included washing machine bed camping stove 4 My large wooden bookcase was returned with shelves but with no battens - so the shelves no longer stay in place I have a quote from a carpenter to fix and have put in an insurance claim with them Hopefully they will resolve these claims and find the owner for the microwave If not - I could not in good conscience recommend the company UPDATEThey have offered only 270 on the grounds that it s not a new for old insurance policy they hold so for example for a practically unused camping stove that they broke they offered 10 as it was the going rate for second hand stoves in E-bay

Extremely rude and unprofessional

Extremely rude and unprofessional due to a late completion that was out of our control we didn t complete until 5pm coppards office were rude constantly threatening me on the phone not polite at all and made threats to leave the new house without unloading they were extremely aggressive and rude to me in the end i was told you got 5 mins to get the stuff out or they were leaving and id have to pay again the next day it was very stressful i had paid the 100 00 waiver but didn t seem to count for anything so im not sure what i paid it for in all my 56 years on this planet i have never been spoken to in such an aggressive manner a service i paid nearly 1000 00 pounds for the removal men were lovely by the way and completed the job and worked hard so my advice to them would be to go elsewhere and do not work for this nasty bunch of people appalling and left me feeling very upset

Threatened by staff

Steve threatened to delay my move for over a month and hold my belongings ransom even tho they have been paid Disgusting behaviour towards customers

Avoid

Avoid Coppards moved me but broke nearly everything of value They underestimated the load and so over packed the lorry to avoid having to get a second one over As we did not raise the concerns within 7 days we were told they had no obligation to compensate or that the insurance had expired On the whole nice blokes but forgot they were transporting a home

Bare foot rude

AVOID Unprofessional and rude Coppards came to provide a quote for an upcoming move the gentleman refused to wear a face mask and wanted to enter our flat bare-foot instead of wearing shoe covers We pointed out we had a young toddler crawling around but instead were told to stick it Completely unacceptable

The admin staff I spoke to just now

The admin staff I spoke to just now denied that our van had been booked despite it having been confirmed by a managing director previously He quickly escalated a normal conversation into a shouting match deliberately misunderstanding and not allowing us to explain our situation Removal people for the first leg of our move were also grumpy and argumentative with each other as well as rude to us This is a toxic organisation avoid at all costs

Trust Coppards at your peril

We booked Coppards for our house removal completing end August 24 mainly due to the fact they moved us before and we felt we could trust them We paid a deposit in mid-July agreeing to use Coppard for their services based on the quote they gave us Due to issues further down the chain exchange was delayed until 10 days before completion Coppards with no notice emailed us 12 days prior to the move telling us our slot was gone despite paying a deposit - not even the courtesy of a phone call The operations manager we spoke to when we called was shouting and argumentative saying amongst other things it is not our problem Given the late notice we ended up having to move ourselves from a 4 bedroom house wife and young family At least we saved some money but it was an awful lot of work and extra stress that we didn t need Awful service and only interested in themselves avoid at all costs

Excellent service

extremly pleased with Coppards good quotation excellent punctual service and helpful polite staff Would thoroughly recommend and would have no hesitation in using them again

Extremely experienced professional company

Many thanks to all the staff - Steve and team in the office and Tony Conor and Jay on the lorry From my initial meeting everything ran smoothly An extremely experienced professional well-organised company I highly recommend Coppards Removals