Coursera Reviews

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coursera.org
3.48
130 reviews
Average Rating
Based on 130 user experiences

Rated 3.48 out of 5 by 130 Happy Customers

40%
14.6%
14.6%
15.4%
15.4%
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AI Review Summary Based on 130 reviews

Coursera is widely praised for its extensive course catalog, high-quality content from reputable universities, and flexible learning options, with many users valuing the free audit mode and certificate opportunities. Positive feedback highlights good course structure, helpful resources, and reliable access to materials. However, recurring complaints emphasize issues with customer support responsiveness, opaque subscription billing and cancellation processes, unexpected charges, and restrictive peer-review systems. Some users also report technical problems, platform bugs, and dissatisfaction with paid features or delayed grade processing.

What customers love
  • High quality course content
  • Large course selection
  • Free audit option
  • University partnerships
  • Flexible learning pace
Common concerns
  • Poor customer support
  • Confusing billing system
  • Peer review limitations
  • Unexpected charges
  • Technical issues

Last updated 3 weeks ago

L

That are like scammers

That are like scammers I took one course and I am very disappointed Videos instructor just reads the definitions from google Practice you have to research on Google by yourself and NO practicing the skills that you just learned And they give you certification without your name on it I can make better certificate with a signature YouTube has better videos with tutorials
F

A brutal scam

A brutal scam I signed up for a 7 day trial on a courseCouldn t not see the course the course on my account nor subscription nor payment methods to be cancelled or removed I was billed on the 4th October submitted a ticket on the 5th October and got a reply on the 26th saying we need more details I replied on the 27th and got an auto-responder saying the ticket is closed due to lack of response in 7 daysThere is no way of properly connecting to coursera I feel wronged and do not want to be billed again
V

Total scam

Total scam signed up for 1 course then realized they had been charging me MONTHLY for 4 months Totally deceitful - stay away In addition the course itself was mediocre
A

Subscription abuse

The website wouldn t allow me to cancel the subscription The website charged me twice and I had to manually write to customer service to cancel the google data analytics certificate Additionally every time I tried to remove my debit card information the system generated an error code and wouldn t let me remove my card Customer support stated they were not able to help me with this request debit card removal and I had to e-mail an entirely different department or keep trying even though I stated I ve tried over ten times It seems like this is the accepted business model Highly disappointed and will never use the website again
C

Mislead

Says it has free courses but then comes up with 7 day free trial and after that it s 39 per month Rip off
P

For profit certificate mill of no

For profit certificate mill of no substance for serious job seekers Don t spend any money on this it purposely misleads people itself as a pathway to getting a job or some sort of credential certification but it isn t
F

Again scammed still no Coursera response

Again I ve been billed by coursera despite trying to email them with a ticket response after 30 saying they needed more info and then closed within 1hI ve messaged on twitter and now I m actually doing posts and responding to their messages calling them scammersI cannot see the course any subscription or payment method and so cannon cancel myself I ve been billed 2 consecutive months
F

Modules reset progress will not be reinstated

Many modules reset once I pushed back my due date This is very frustrating as I chose Coursera specifically so I could take it at my own pace when I had the time They will not be able to re-instate my progress I have been very busy at work and the reason I chose this course with my boss was so that it could be flexible with the demands of the job I feel falsely-advertised to and taken advantage of as this is something that could have been better explained or explained at all from the jump Unfortunately after this course is complete I do not think I can recommend your service to my peers nor continue to participate myself This is not the service that was promised to me and I feel a little beside myself for assuming that the product would be as advertised
D

You can cancel your subscription and it

You can cancel your subscription and it might even show cancelled under your account but they will keep charging you THIS IS A RIP OFF
I

Shady site

I signed up for an IBM certificate program and found that the provided labs were constantly crashing I tried Safari Chrome and Mozilla but ran into the same issues I struggled with that for a few days and then suddenly while I was on the site I got an error message that I had been blocked from the site because of too many requests What I can t get back in now to continue my coursework and do not plan to continue This site seems very shady

About Coursera

Learn online and earn valuable credentials from top universities like Yale, Michigan, Stanford, and leading companies like Google and IBM. Join Coursera for free and transform your career with degrees, certificates, Specializations, & MOOCs in data science, computer science, business, and dozens of...

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Frequently Asked Questions

Coursera is a leading global online learning platform founded in 2012 by Stanford University professors Andrew Ng and Daphne Koller. Its mission is to provide universal access to world-class education. The platform partners with over 300 top universities and industry leaders to offer a wide range of educational content, serving millions of learners worldwide to develop skills for career advancement and personal growth.

Coursera offers a diverse catalog structured to meet various learner needs. Core offerings include: Single Courses across numerous disciplines; Specializations, which are series of courses to build expertise; Professional Certificates created by industry leaders for job preparation; Guided Projects for skill-building in under two hours; MasterTrack® Certificates, which are credit-eligible modules of master's programs; and fully accredited Online Degrees (bachelor's and master's) from partner universities.

The learning experience on Coursera.org is designed to be intuitive and accessible. It typically includes high-quality video lectures, interactive quizzes, peer-reviewed assignments, hands-on projects using virtual tools, and community discussion forums. Courses are often self-paced or session-based with flexible scheduling. The platform also offers features like financial aid for eligible programs and the ability to audit select courses for free to enhance accessibility.

Upon successful completion of programs, learners earn shareable electronic certificates and credentials recognized by employers globally. The type of credential depends on the program: single courses and specializations award course certificates; Professional Certificates and MasterTrack® Certificates provide career-oriented credentials; and Online Degrees result in fully accredited academic degrees from the granting university.

Yes, Coursera is committed to accessibility. Learners can audit many single courses for free, which allows access to course materials without graded assignments or a certificate. For those seeking certificates or enrolled in paid programs, financial aid is available for many offerings based on application and eligibility. The platform also partners with governments and organizations on initiatives to increase access.

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About Coursera

About Coursera

Coursera is a leading global online learning platform that partners with over 300 top universities and industry leaders to offer courses, professional certificates, guided projects, and full degree programs. Founded in 2012 by Stanford University professors Andrew Ng and Daphne Koller, its mission is to provide universal access to world-class education. The platform serves millions of learners worldwide, empowering individuals, organizations, and governments to develop critical skills for career advancement and personal growth in a rapidly changing digital economy.

Core Offerings and Learning Structure

Coursera's catalog is vast and diverse, structured to meet various learner needs. The primary offerings include:

  • Single Courses:Thousands of individual courses across disciplines like technology, business, data science, arts, and humanities. These are typically self-paced or session-based and include video lectures, peer-reviewed assignments, and community discussion forums.
  • Specializations:Series of related courses designed to build deep expertise in a specific skill area, culminating in a hands-on capstone project.
  • Professional Certificates:Career-oriented programs created by industry giants like Google, IBM, and Meta to prepare learners for entry-level jobs in high-demand fields such as IT support, data analytics, and UX design.
  • Guided Projects:Interactive, instructor-led tutorials that teach job-relevant skills in under two hours using a split-screen workspace.
  • MasterTrack® Certificates:Credit-eligible modules of master's programs that allow learners to earn a university certificate and potentially apply credit toward a full degree.
  • Online Degrees:Fully accredited bachelor's and master's degrees from renowned universities in fields like computer science, business administration, and public health.

Key Features and User Experience

The coursera.org website provides an intuitive and accessible learning environment. Key features include flexible scheduling, financial aid for many programs, and the ability to audit select courses for free. Learning is enhanced through high-quality video content, interactive quizzes, and hands-on projects using virtual tools. Upon completion, learners receive shareable electronic certificates and credentials that are recognized by employers globally. The platform also offers robust solutions for businesses (Coursera for Business) and campuses (Coursera for Campus), helping organizations upskill their workforce and students.

Commitment to Accessibility and Impact

Coursera demonstrates a strong commitment to making education accessible. It offers financial aid, partners with governments for workforce recovery initiatives, and provides a mobile app for learning on the go. The content is often available with subtitles in multiple languages. By bridging the gap between academia and industry, Coursera plays a pivotal role in democratizing education and addressing the global skills gap, enabling anyone with an internet connection to transform their life through learning.