Dariuscordell Reviews

Outstanding gown design

Outstanding gown Was exactly as I wanted and I even made changes to the original design It came out perfect

Worst experience ever go elsewhere

update paid the rush fee your process states that the product arrives on time to try on and take to local tailor if additional alterations are needed You fail to mention you want to charge me over 1000 after I paid the final invoice sent to me and after complaining online in retaliation charging for your time for the emails of your vicious rant being rude to me after asking a question about the invoice and a status update I will see you in court Not normally one to trash a business but I have to share this nightmare Go elsewhere and don t refer anyone here to Darius Cordell Custom Wedding Dresses and Evening Gowns I ordered a quincea era dress for my daughter as she had a specific dress she wanted replicated The ordering process went well however I received an email over a month ago and everything went down hill The email I received was requesting the payment of the balance in order to finalize the quality check process and ship it to me I had a couple of questions about the invoice so I emailed back before processing the payment and a rep replied in a very rude manner I paid the invoice on 8 6 just wanting to get the dress but had a back and forth with this rude representative A month passed and I still had no dress or shipping info so I reached out a couple of times until the rep replied to look at a previous email that basically just says that the dress will be shipped shortly after the payment for the balance is made I reached out again telling him that I need an actual status update because it was already over a month since my payment and never heard back I tried reaching out via contact form on the website text email and phone and nothing Being desperate with less than a month to the event I went to the physical location listed on their website and they are no longer there The person at the front desk gave me another address for them and they are not there either then I found another address online and not there I emailed the place once more to tell them I will take legal action if I don t get answers today but nothing I tried calling and somebody kept picking up and hanging up the phone and then blocked me I called from my mom s phone and they blocked me again They are the worst company I have ever dealt wit I still don t have the dress no answers no shipping info and at this point I will take legal action to get my money back since I can t continue waiting Avoid this company at all costs I will post if I have updates after today

Fraudulent Business Experience

Note- my review has been verified because I submitted the appropriate legal and binding documentation to support my review Fraudulent Business Experience BEWARE I first reached out to this business at the end of December 2021 I advised them of my wedding date 8 5 22 I wanted a custom wedding dress The business assured me they could make the dress and quoted me a deposit I made the deposit of 500 on Jan 3 2022 On January 31 2022 I made another deposit of 483 48 for my Mothers dress I also made another 500 deposit on my wedding dress I checked in March 20 to follow-up on status I was reminded about the timeframe in their policy I never received an further information In May I received an email stating my dresses were almost done and final payment was needed prior to shipping Over 2000 sent on 5 23 On 6 9 I checked in for an update No informative response On 6 27 I checked in again No informative response On 7 12 I checked in again to get a definitive answer on the status On 7 14 I left a message on the business phone vm I received no call back and no response I also followed up with an email On 7 18 I received a response advising me to read the previous email regarding policy and a tracking number would be provided as soon as available On 7 26 I reached out again It was 9 days before my wedding and no dress The only response I received on 7 28 22 was just a tracking number No explanation no reasoning no compassion On 7 29 I received 1 pkg It had 1 dress for my Mother NO WEDDING DRESS Her dress was 2 sizes too small On 7 29 I sent another email stating I received 1 dress and inquiring about my wedding dress No response from business On 8 4 the day before my wedding I reached out again to voice my disappointment and request a full refund no dress and the dress that was finally sent 6 days before my wedding was not what I paid for On 8 7 I received a response stating I allowed less than 7 mo for a custom dress and the dress that was sent was a standard size I requested I had to pay for 2 custom items to be made 6 days before my wedding Phone is just a vm All Fraud No wedding dress received as agreed upon when I paid a deposit No proper updates No compassion for the customer Service is awful No direct communication

BUYERS BEWARE

UPDATE 3 9 24 The only reply from this vendor is to beware of me bc I paid the entire balance before they shipped a poorly made dress 1 month too late All this vendor does is state their merchandise credit policy but with no communication from 1 23 24 to 2 22 24 obviously they had zero intention of honoring that policy The only response I received after I received a dress not the agreed upon design was remove your complaint to the BBB This vendor spends more time responding to my reviews and BBB complaint rather than trying to rectify the situation Not once have they addressed zero response to the emails and calls when the dress never showed up between 1 23 24 and 2 22 24 I will simply provide a timeline so you can decide if this company is reputable12 11 23 - initial contact via email requesting custom dress based off a particular dress online and short timeframe12 12 23 - email back that my VM was unclear then a call from a man telling me to send all requests via email form - he would not answer questions on the phone 12 12 23 - 12 14 23 - after numerous emails regarding timeframe dress needed for 1 27 24 wear date but 1 20 24 arrival in event alterations were needed and dress design I sent deposit 12 15 23 - email that deposit didn t reflect upcharge for custom dress so additional amount requested 12 17 23 - 12 20 23 - after numerous emails regarding details additional deposit amount sent12 21 23 - measurements sent 1 2 24 - email checking on progress and confirming crystals will be in tulle skirt Response noted 1 13 24 - email checking progress with reminder of wear date and request for a photo of dress1 15 24 - email that dress almost ready for shipping and request for remaining balance No photo1 15 24 - balance sent and email asking for arrival date1 17 24 - email thanking me for final payment and shipping info to be sent when available Did not address my request for photo or concerns that wear date is 1 27 241 20 24-1 22 24 - multiple calls made and VM left 1 22 24 - email that wear date is in 5 days and I needed dress prior to wear date in case any alterations were needed 1 23 24 - email response that shipping will be provided once they hear back from the factory - what this is the first I m hearing a factory is making my custom gown and not being done in house 1 23 24 - 1 25 24 - multiple emails stating I needed the dress and how unprofessional it is not to contact me regarding my rush order not being here in time ZERO RESPONSE2 22 24 - YES FEBRUARY A MONTH LATER I receive a box approx 8x10x4 with this 3000 gown crumbled and stuffed in the USPS priority box date sent 2 20 24 I immediately emailed my dissatisfaction with specific details not included yet ordered and paid for as a custom order I expected no response as they did not respond to my last emails from December 2 23 24 - complaint filed with the BBB at 9 17am2 23 24 - email response from Darius fashions at 2 49pm stating I hastily made a claim with BBB and it should be removed immediately THATS IT No response to the details and photos provided to BBB I immediately responded that over a month late in receiving a dress not my dress is not hasty I have not heard back and not only did they denied my request for a refund they didn t address the late arrival poorly packed dress or ask what exactly I was unhappy about

Under no circumstances trust this

Under no circumstances trust this company or the reviews left Go to BBB website and read up on them before making a decision Just stay away I had a big long thing written out but their BBB issues explain everything

Worst experience

Worst experience Never received my wedding dress wedding was over a week and a half ago and the customer service was awful They were rude disrespectful and entirely unhelpful UPDATE to their response below I was upfront with them on when my wear date was and expressed concerns it would not be done in time however Darius Cordell reassured me they could do a rush order and have it to me in one month I paid almost 500 extra to have it rushed It it not my fault if they can t hold up their end of the deal If they believed they couldn t make my dress in the timeline provided they never should have accepted the order It is not my responsibility to know what they are capable of doing That is there s but they refuse to take any kind of accountability again I have email documentation from them reassuring me that they could make the dress in the timeframe provided

The representative responded so quickly

Whoop Whoop I got my dress I got my dress So happy it fit the first time I tried it on THANK YOU DARIUS CORDELL

My dress took longer than I had hoped

My dress took longer than I had hoped But it did have a lot of bling so it makes sense Darius Cordell and his entire staff were very pleasant and easy to work with I had no issues at all