Defendapack Reviews

Outstanding customer service

Outstanding customer service fast delivery great quality The level of communication is exceptional highly recommend Defendapack Special thanks to Adam Wall

Top quality product

Top quality product Awesome delivery time with free delivery Highly recommended

Went the extra mile to help

Facing extraordinary and exceptional supply issues Defendapack has been brilliant in helping me with restocking can t thank them enough definately gone the extra mile thank you

Terrible experience

Terrible experience Waited in a whole day for their tubes Phoned company and they said the order had not been placed I then spent hours locally finding tubes and cutting them down to the right size I later sent the company a screen shot of the order confirmation I managed to find They then found the order and sent them out even though I told them I had had to buy tubes locally so no longer needed them A neighbour signed for them as I had previously asked the whole block to look out for them They didn t reply to my email asking for a refund so I phoned them Their response was that they expected me to carry all the heavy tubes a mile to the post office to return them When I said I have chronic fatigue and can t do this they hung up on me Utterly disgusted with them I don t even have the necessary paperwork for my accountant

Gone From Great To Awful

Service products have fallen off a cliff in the last year to the point I ve switched supplier Firstly orders were often not shipped until being chased multiple times then often arrived late After a few weeks this was revealed to be a cardboard shortage due to the pandemic They then offered unbranded mailers with a shipping date This went by with no updates and on contacting they again blamed suppliers When finally arriving 2 weeks late the quality was poor for a higher price and around 25 of the mailers split at the edges when folding and needed extra time parcel tape to secure Another order also had 50 of their larger mailers but only 46 turned up Not a huge amount but frustrating given the 0 75 unit price and numerous other issues Contacting them about the quality missing product through their ticketing system was ignore multiple times Finally gave up and went with another supplier which is a shame as their products are lower quality but at least they can get them here on time

terrible service totally useless

terrible service almost every order for the past 6 months has been wrong or not turned up constantly saying they have not had the order until given the payment details then still fail to send the order out Wrong items arriving orders short lack of replies when a problem occurs and to top it all they send me a photo from the courier showing the delivery but the photo was 5 weeks old 9the date was on it and not even at the address in question for the most request complaint We have since found another supplier and would seriously recommend those looking for a packaging supplier to go anywhere byt with these clowns Personally P45 s should be getting issued over the last issue we have had

Woeful way to treat customers

Great product Woeful customer service - Short changed on a number of occasions not receiving amount ordered Then when complained again told I was lying or my staff had used some without my knowledge Unlikely as I m a sole trader 1 out of 5

Small business needs

My go-to website for all of my small business packaging requirements Super efficient delivery and never had any issues