


Discount Sewing | Sewing Machine Sales, Repairs & Services
Based on authentic user experiences
Dee
6737 reviews
N/A
11 months ago
Slow refund non communicative after THEIR error
I ordered an overlocker which they then contacted me to say was not in stock blaming the website it is not difficult to keep up to date inventory on a website as long as you upload it correctly in the first instance it automatically updates when orders go through They said I could either wait pay more for an alternative or have a refund i rang back to request the refund but there was no response i contacted them via their website no response and I have requested the refund via paypal again no proactivity from this company therefore it is taking ages to get my refund Appaling service wrongfully withholding my money for a product they shouldn t be advertising
Home Education
6737 reviews
N/A
11 months ago
DO NOT BUY FROM THIS COMPANY GO ELSEWHERE FOR PEACE OF MIND
I am ANOTHER customer who is still waiting for a refund after purchasing a machine that they did not have in stock despite the website stating 1 working day delivery Ollie gave me some story about Brother not taking order until the new tax year so I will be contacting Brother as well to let them know what their customers are saying about them Ollie put in writing that he would process the cancellation and refund me tomorrow at the latest well it s is a week later and I am still waiting for a refund DO NOT BUY FROM THIS COMPANY GO ELSEWHERE FOR PEACE OF MIND
Customer Chichester
6737 reviews
N/A
11 months ago
BEWARE Failure to deliver or refund
Despite good reviews here please be warned I ordered a 599 sewing table from Discount Sewing on a month lead in period The month went and when I tried calling them the phone just rang and rang I emailed their customer services 3 times with no replies I reported them to PayPal who also tried to contact them Again no response In desperation I took out a claim against them in the Small Claims Court Upon receiving my claim they immediately paid but I m still 70 out of pocket for the cost of the court claim I have emailed them asking to fully reimburse my full costs Guess what They claim they had authorised the refund prior to receiving the court notice but their bank was slow sending the money so they do not intend doing anything My Court Case Continues Buyer BEWARE before considering buying from this company or their parent company In Stitches Ltd They will promise all and deliver nothing but stress and expense
Robin
6737 reviews
N/A
11 months ago
I m still waiting afyer 4 weeks after
I m still waiting 4 weeks after ordering 3 zips The guys are really nice on the phone but pay you lip service about when you ll receive your order I ve emailed twice and phoned three times don t bother wasting your money and shop online with someone else not a reliable online retailer
Carol Rogers
6737 reviews
N/A
11 months ago
Order not delivered
My order from April 2024 has not been delivered despite the money being taken and several phone calls and emails
Maureen Preston
6737 reviews
N/A
11 months ago
I purchased a Brother 3034DWT
I purchased a Brother 3034DWT overlocker Excellent service Staff very helpful Machine arrived next day
NIGEL
6737 reviews
N/A
11 months ago
Great Service A lovely Family run
Great Service A lovely Family run business Lets keep these small companys going
Myra Carpenter
6737 reviews
N/A
11 months ago
Janome 230DC
I bought Janome 230DC computerised machine for my daughter I had great help when I phoned to ask questions to see if it would be a suitable machine for her Delighted that it came the next morning and she is so happy I am very pleased with the service and the product
Rachel Williams
6737 reviews
N/A
11 months ago
Very happy to purchase from this company in the future
I bought a Janome AirThread 2000D and had an excellent price at the time excellent communication when I emailed just to check the price was correct they phoned me straight back to reassure me and delivery was super fast I would be very happy to purchase from this company in the future Thank you for the great service
Eddy
6737 reviews
N/A
11 months ago
Brilliant service from discount sewing
Great to deal with Nigel and the staff brilliant service all arrived on time and date best prices we could find Good communication throughout processHighly recommended