Discountsewing Reviews

DO NOT BUY FROM THIS COMPANY GO ELSEWHERE FOR PEACE OF MIND

I am ANOTHER customer who is still waiting for a refund after purchasing a machine that they did not have in stock despite the website stating 1 working day delivery Ollie gave me some story about Brother not taking order until the new tax year so I will be contacting Brother as well to let them know what their customers are saying about them Ollie put in writing that he would process the cancellation and refund me tomorrow at the latest well it s is a week later and I am still waiting for a refund DO NOT BUY FROM THIS COMPANY GO ELSEWHERE FOR PEACE OF MIND

BEWARE Failure to deliver or refund

Despite good reviews here please be warned I ordered a 599 sewing table from Discount Sewing on a month lead in period The month went and when I tried calling them the phone just rang and rang I emailed their customer services 3 times with no replies I reported them to PayPal who also tried to contact them Again no response In desperation I took out a claim against them in the Small Claims Court Upon receiving my claim they immediately paid but I m still 70 out of pocket for the cost of the court claim I have emailed them asking to fully reimburse my full costs Guess what They claim they had authorised the refund prior to receiving the court notice but their bank was slow sending the money so they do not intend doing anything My Court Case Continues Buyer BEWARE before considering buying from this company or their parent company In Stitches Ltd They will promise all and deliver nothing but stress and expense

I m still waiting afyer 4 weeks after

I m still waiting 4 weeks after ordering 3 zips The guys are really nice on the phone but pay you lip service about when you ll receive your order I ve emailed twice and phoned three times don t bother wasting your money and shop online with someone else not a reliable online retailer

Order not delivered

My order from April 2024 has not been delivered despite the money being taken and several phone calls and emails

I purchased a Brother 3034DWT

I purchased a Brother 3034DWT overlocker Excellent service Staff very helpful Machine arrived next day

Great Service A lovely Family run

Great Service A lovely Family run business Lets keep these small companys going

Janome 230DC

I bought Janome 230DC computerised machine for my daughter I had great help when I phoned to ask questions to see if it would be a suitable machine for her Delighted that it came the next morning and she is so happy I am very pleased with the service and the product

Very happy to purchase from this company in the future

I bought a Janome AirThread 2000D and had an excellent price at the time excellent communication when I emailed just to check the price was correct they phoned me straight back to reassure me and delivery was super fast I would be very happy to purchase from this company in the future Thank you for the great service

Brilliant service from discount sewing

Great to deal with Nigel and the staff brilliant service all arrived on time and date best prices we could find Good communication throughout processHighly recommended