Domesticelectric Reviews

Happy to hit you with a call out charge but zero intention to fix simple problem

I ve left similar review on NAC Repairs as they were the company that subcontracted the job out to Domestic Electric Shocking customer service from this company and I d recommend folk to steer well clear Called to request Rangemaster American fridge freezer engineer First engineer didn t do Rangemaster so was asked if we would pay extra 10 for experienced engineer - not a problem After a bit of back and forth appointment was arranged with Domestic Electrics Engineer nice guy arrives to diagnose door fault on my elderly in their 80s parents fridge freezer Engineer states he doesn t know much about the appliance or Rangemaster as mainly does washing machines Proceeds to diagnose fault on door then does a quick google search for part and advises part is obsolete Still charged 90 for call out and actually said he was embarrassed to take the money That evening I searched for part online and was able to order it for 2 50 plus postage Part has now arrived been fitted by someone else and door works perfectly saving my parents thousands of pounds on a new fridge freezer I called to complain and had very unpleasant conversation with the owner of the business who basically called me a liar I told him the part number and where I d ordered it from and he said he would go check it out and get back to me Still waiting on a return call I would be very cautious of using this company as clearly happy to charge an elderly couple 90 but have no desire to actually fix the problem To be clear - we had no issue with the call out charge but expected some effort to resolve problem