Dubaicollection Reviews

The package got lost

The package got lost Hermes wanted me to sign a letter that I did not receive the package They assured me that Dubaicollection will take care of reinstating me When I contacted them they responded really arrogant and not interested in solving the matter for their customer Even though they responded I have never ever encountered a company that was handling the contact to their customers as bad as they did I am highly unsatisfied They took the money and I did not receive a package nor a recompensation at all I would advice everyone to stay away from this shop to me they are a scam

Awful customer service ignorant of EU law

I ve ordered twice from them Apart from both orders taking 1-2 weeks just to ship the first order missed multiple items only one of which was refunded after some effort I gave them a second chance and boy do I regret it Package was never delivered despite the tracking being marked as delivered Under EU law the seller is responsible for goods up until the point it is handed over to the recipient which didn t happen This is a fact Customer service were unbelievably arrogant and uninformed I ve never experienced customer service this bad The person replying was incapable of comprehending my emails and had a truly shocking attitude I will likely have to do a chargeback through my bank Stay away from this company - they are incredibly unprofessional and unaware of EU law Save yourself the hassle

Very bad experience

Very bad experience I don t recommend this company The customer service are very bad and unprofessional

Please don t buy from this people

I ordered two decants from them Both having broken atomizers That should have been my warning to not buy from them ever again but i really liked the smell of one of the decants and they were the only one selling it so against my better judgement i ordered a full bottle Surprize Surprize atomizer again nonfunctional so i had to transfer it to another bottle but here is the thing the parfum bottle was advertised as being 70 ml and i transferred the full content in a 50 ml bottle and i still didn t fill it so basically there was only 40ml of parfum Not the mention the box of the fragrance looked scuffed and dirty like someone played football with it so if you wanted to gift it you would have made a fool of yourself

Am I the first one to receive a great service

The order was carried out extremely fast and comparable to a domestic one No problem whatsover What I did not like is that I was not able to find the address for returns However based on the experience of a quick response from these guys with my query that was not regarding my order I would expect them to provide you all the information you would need for return Just be warned not to try to return a perfume with damaged or missing foil Lastly the company is based in Romania which is now stated on the website as well Thanks

Juste perfect

Juste perfect Made an order first time buying there and everything was smooth and perfect Shipping on time well packaged I ll buy again from them for sure

I was very unsure if i should order

I was very unsure if i should order from this website based on the comments but my order arrived with no issues

Surprisingly good

The positive Everything arrived without any damage Out of 9 fragrances I ordered I really like 8 Both clones and original creations are great The 1 I don t like is on me I had no idea about what it is threw it in the basket anyways The negative Shipping was slow took a week to get it shipped and another 3 work days to get it delivered