Dugood Reviews

DuGood Federal Credit Union is Southeast Texas' Best Credit Union

dugood.org
3.72
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.72 out of 5 by 124 Happy Customers

47.6%
14.5%
15.3%
7.3%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

I have not had a feeling g of personal

Even though my ex and I divorced and he was responsible for one vehicle and I was responsible for the other the Credit Union personnel would not allow me to remove my name from his vehicle And since he has failed to pay for HIS vehicle in a timely manner MY credit score has dropped about 200 points
F

Unreasonable conditions to cash a third

I have not had a feeling g of personal banker in 6 years or since Letetia Armstrong left The past 5 or 6 items I have called or went buy to request financing I am treated like someone off the street on their first trip in the door instead of like a 20 plus year member Getting a loan for my wife s replacement car this week was the final time I will ever attempt a financing at Dugood Mobil oil FCU now has my business Allen Atwood
L

Port Neches location

Unreasonable conditions to cash a third party check If the checks were not valid and I assure you they are the only person to suffer any consequence would be me All over a 60 and 150 checks totaling 210 I have enough money in checking and savings to cover Unacceptable and I consider unreasonable no matter the rules I left a big bank to try and have a more personal relationship with a credit union Rethinking my choices
T

You ve got to be kidding me

my experience at the Port Neches location is usually bad Especially when I go through the drive through When I am making a withdrawal I am never asked how want my cash to be returned back to me and there have been several instances when an employee has given me the incorrect amount The customer service I have received at that location is usually not that good either
L

Credit card

You ve got to be kidding me 10 00 to get a replacement debit card to access my own money WOW I don t think so It s silly stupid reasons like this that I will change from one Financial Institution to another Ironically we had just opened another account at DuGood to eventually switch from another Credit Union But that decision is now being heavily reconsidered NOT good customer service
G

I own 1 arce of land on Toledo Bend

Credit card please I m Adleradlervoltaire1gmail comThanks send me credit card please
L

If I could leave 0 stars

I own 1 arce of land on Toledo Bend lake with a nice 3 BD 2 Bath house It has a nice boat house and big pier going out into the water The property has a full drive-thru driveway with 12x33 new shop I owe less than 100k on 375K valued property I needed to REFI from the owner financing due to a higher interest rate DuGood denied it twice in two yrs without proving any reason other than my business is an LLC and have a CPA Local firm that does it All Fed Tax return up to date But the underwriter at DuGood stated if I could not prove I was actively paying Federal Taxes they would not do the REFI Again since when has my local Credit union become an extension of the IRS Banks a few years ago weren t WEAPONIZED as they seem to be in today s environment It s not only DuGood FCU it s ALL of banking
G

Weaponized against ordinary hard

If I could leave 0 stars I would The loan department totally dropped the ball The girl that was handling our loan was very condescending incompetent and was of no help at all I had a pre approval and still sat in the bank ALL day long I ending up taking a loan out at the other bank I have spoken to my local branch manager concerning this She said someone would be calling myself or my husband to discuss this and we still have t heard anything
N

Bad service

Weaponized against ordinary hard working middle class folks trying to survive under this tyrannical government DuGood will NOT make simple small loans unless you can prove you are paying Federal State and local taxes Since when has the Banks become extensions of the IRS

About Dugood

DuGood Federal Credit Union is on a mission to DO GOOD for Southeast Texas by helping our friends and families FEEL GOOD about saving money.

United States

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