Dwr Reviews

My order has never once arrived

My order has never once arrived undamaged The dining table arrived dented and cracked 3 TIMES without any damage on shipping boxes Yes I received 2 replacements but they all arrived in similar conditions On top of a poor quality product customer service made things even worse After 7 emails and a 45-minute phone call it took 2 weeks for them to initiate a refund finally after refusing to acknowledge me and my issue and not responding to most of my emails I will never shop with DWR again

DWR shipping and logistics are abysmal

DWR shipping and logistics are abysmal Every order from DWR has had errors We orders this bed October 2021 with a 4 week estimated ship date Didn t deliver until the end of February 2022 and they didn t ship the footboard We have now been eating for our replacement parts for over 2 months and don t expect to receive that until the end of may if that doesn t get pushed back even further We have paid in full for a 3000 Bed we cannot use and DWR has the gall to pend another 1000 charge for the replacement footboard The tragedy is we love the piece and quality but customer service has been vague and slow to respond We just want a bed we can use

False promises

I placed an order for a rug on Nov 27 2020 The website said the item would ship on Dec 7 A month after the order date the item still hadn t shipped so I contacted customer service I was told I quote As of today our team is currently packaging and preparing the new order for shipment via FedEx That was Dec 29 It is now January 26 and the item still hasn t shipped Delays happen I understand but don t promise shipping dates you can t keep That s simply dishonest dealing

Absolute nightmare to deal with

Absolute nightmare to deal with Clearly they are dealing with supply chain and staff shortages like all companies and this is totally understandable But their back-office and customer service is beyond disorganised - at one point putting two holds for our order on to our credit card and completely freezing our credit card in the process It s a shame as they stock some great products but I would definitely give them pass We cancelled our order

Eames lounger no longer under

Eames lounger no longer under warranty you are on your own here crap for any assistance in service repairs The name is only a name not a quality product and NO CUSTOMER SUPPORT Very disappointed with my purchase just buy a fake Eames chair and toss it when it breaks

Shipping times are an absolute lie

I m done with DWR I ve had issues with multiple orders being delayed and customer service giving false wait times They say 2 - 3 weeks and then when after 2 - 3 weeks go by and I check in on the shipping status customer service then tells me it s actually 2 - 3 months now Last year I waited 9 MONTHS for 2 throw pillows THROW PILLOWS This time there s no way I m waiting 5 months for a lamp when there are plenty of other online retailers selling the same lamp that will ship in 2 business days Never ordering from their website again Stop using Covid shipping delays as an excuse for your poor service DWR It s been 4 years and plenty of businesses have gotten their shipping back on track It s inexcusable

There was a 20 discount added to the

There was a 20 discount added to the item I wanted to buy even when I was ready to pay and confirm the 20 off was still there But when I received the confirmation email for my order the 20 didn t apply I tried reaching DWR and at first the agent told me that it would be fixed and I would receive a refund and confirmation email for that I didn t receive anything Tried contacting them again and this rude woman told me they couldn t do anything I wouldn t have bought the item without the discount Be careful when ordering from them and make a screenshot of your order before clicking on the payment button

DWR needs to improve their customer service

Design Within Reach needs to vastly improve upon the level of customer service they provide It is unreal how inadequate the customer service is when one considers the high end nature of this retailer I didn t receive tracking information on any of the items I ordered On one order I was sent the wrong item meanwhile another purchase hasn t shipped though the estimated time frame has come and gone Buyer beware You may be waiting a long time for your items to arrive with no accurate info on when to expect it

Demand Free Shipment and Expect the Worst

If you order from DWR and pay for shipment that s the stupidest thing you can do always request free shipment Their shipments are always delayed and then when they finally ship it is a nightmare to take or change delivery DWR customer service for existing orders is pretty much can be summed up as Nothing we can do in most aggressive way possible Demand free shipment and discounts from them because you will face absolute nightmare