Ebth Reviews

Fraudulent charges and worst service ever

I won a baseball card and needed to pick it up the week of the 16th In the past 6 years I have been purchasing if I did not pick up something they would just ship it This is the process in the terms and conditions as well as on the website FAQ s This has always been the process They were closed Jan 16th for MLK I sent someone the next Monday to pick it up and they were closed again for weather that never came to the tristate I did not think much of it because they would ship it Instead they charged me a 20 fee I emailed them to ship with no response They charged another 20 a week later I submitted a case with no response They did it again a week later on Feb 8th for a total of 60 I had a total of 42 email transactions with the customer service manager Marie Buldain She openly wanted me to beg for the refund for fraudulent charges She said oh well when I pointed out the T C as well as the website and 6 years of history She literally said it is her sole decision to decide to charge people storage fees or ship out the baseball card She refused to refund the fees even though there was documentation I said to ship it prior to the last two charges I agreed to the first charge in order to compromise even though I should not have to pay it either way She literally said I need to put in writing this was all my fault to her and she will refund the rest I could not believe my eyes As a business decision she spent hours on end arguing over 20 charges which were charged because she wanted to and she can if she wants to No wonder this company is dropping She needs therapy to get over her sadistic ego issues

dishonest false listing

I won purchased a diamond pendant for over 4000 and was sent a pair of earrings I was told a mixup occurred and once they were able to get my pendant returned to them they would send it to me I promptly shipped the earrings back to the company I was told they would contact me and they did not I called them and was told someone was working on locating it When they finally emailed me a response they said they had received it and would ship it out to me I felt uncomfortable that the piece had been out of their hands sent to who knows who I asked them to please provide me with a current dated GIA report to verify the grading of this diamond was the same as what I purchased since I did not want to take the chance the piece had been altered They refused and told me that they did not feel they should have to bear the cost nor responsibility of a scenario they did not feel happened That I could take the piece to my local jeweler upon receiving it and if it was vastly different from the listing description I could send it back to them for review Vastly different is not an option I expected the piece to be of the quality as listed I would not have paid as much money for a lesser quality piece It would have been simple for them to provide me with a current dated report they have GIA certified gemologist on site yet they refused I went to my credit card company explained issue and hopefully this matter is settled I have been reimbursed by my credit card company but this whole refusal on their part to verify item is fishy I would not trust them they do not stand behind the items they sell It seems to me if everything was on the up and up they would have happily sent me written proof this item was the same item and not altered in the time it was not under their watch

Purchased item was not authenticated

Purchased item was not authenticated before sales according to listing when I questioned the item as being legit they sent me a authenticity card and changed the listing to reflect as much after the purchase had been finalized by 2 days I requested a third party verify this and was informed it was now my responsibility to have this performed I inquired who they used and was told it was handled by them not a third party My answer to my questions were evasive and was instructed to look at other web sites selling items to verify If this is how they verify I informed them I did not trust this process nor the fact that they changed the listing after the fact when I asked if they were selling fake items I have a copy of listing before and after the sell as well as a mangers email stating that it was human error that it had been omitted if this is so why add it afterwards I have been hung up on by 1st advisor and the director refused to let me speak to anyone above her I am being told they have the last say to the authenticity and their errors along the way have nothing to do with the authenticity or bad faith just mistakes they are making I requested returning the item and they refused even though I fell they have severely mislead and misinformed me along this process How can you verify your own product by utilizing other persons websites as justification

Slooooooow shipping

Last edit- I ended up having to start several cases with FedEx over lost items I never received any help let alone a response from EBTH Finally I had to call my credit card company and file several disputes I received my money back in all cases Done with EBTH- try at your risk I did actually end up with 6 12 great finds for reasonable prices Further edit- they never cease Tonight arrived a vintage light-up Lenox Christmas tree photographed and described as having nearly all its Christmas lights It came with two And about 30 holes where the rest should ve been Upon looking at their What if I receive a damaged item FAQ I find that I have to refuse the package at the time of delivery or I m basically stuck with it Well it was dropped at 11 05pm and I wasn t even able to sign let alone make the poor driver wait for me while I unpack it RUNNNNN from this place 200-something just gone Better off with retail where I may pay more but get what I m buying Horrifying Edit- they use FedEx I had purchases completed by 12 10 that will now be arriving after Christmas Relying on EBTH has sorta kinda messed up my Christmas Two paintings totaling over 2000 Items delayed over a week Meanwhile I m ordering other gifts a week after elsewhere online and getting them a week before I get EBTH s Nice thing is it adds to the antique vibe having them sent via carrier pigeons I understand it s hard to find truck drivers but then every other logistics company has managed their deliveries in a timely fashion somehow older I discovered EBTH about 3 weeks ago while descending down the rabbit hole that is the internet and have since made about 10 purchases Have yet to see but so far so good

Run from EBTH

I purchased a necklace for over 200 from them The auction description stated that the clasp was marked 14K I called the auction manager to verify the item was hallmarked The EBTH assured me the necklace was stamped 14K When I received the necklace I could not find any markings I shipped it back to them and they are claiming there is a very faint 4 on it That is not the hallmark that they stated was on it Very misleading

Dumping ground for broken Damaged Products

Dumping ground for broken poor quality and damaged material that do not sell anywhere else You buy it you own it No refunds

I was charged 188 for what was

I was charged 188 for what was supposed to be a real Fendi purse I was sent a pure vinyl plastic unwearable shredded purse I returned it immediately I will not let up until I get my full refund What a scam

Counterfeit Items

In September 2021 I purchased item - ITMG936497 Bottega Veneta Matte Silver Tone Mirrored Aviators from Ebth An online auction The item was defective I bought the item to my local Bottega Veneta store located in Miami to see if anything could be done They contacted their headquarters in Italy and reported back to me that the glasses I bought were counterfeit EBTH refuses to acknowledge this and insisted that I take my time to contact Bottega Veneta again and get the information in Writing I do not believe it is my roll as the buyer to prove that this product is a counterfeit since I have already spent too much of my time on the purchase I supplied the Name and Address for EBTH to follow up on the info they required but they refused Buyer beware when buying brand named product from the company with no integrity and unknowledgeable Experts I dealt with Ryan Stroble at EBTH

Never again

Delays no updates item not delivered and instead apparently returned to sender before being delivered to the wrong customer Now left out of pocket for the import duties with nothing to show for it but several weeks time wasted