Elementreplacement Reviews

A V O I D

BEWARE - AVOID I LOST MONEY I entered my oven model number on their website and it told me this element fits the model HOWEVER IT DID NOT IT COST ME 7 73 IN POSTAGE - Not only that TWO engineer call out charges one to remove the faulty element and tell me they had sent the wrong one and 2nd to replace with GENUINE Smeg part POOR CUSTOMER SERVICE

CHECK PRICES ELSWHERE BEFORE PURCHASE

I recently bought a grill element for 43 94 from this company only to discover that the same item was available from another supplier for 16 99 That is some difference My advice- before buying anything from this company check the price elsewhere

My replacement element blew up 6 weeks

My replacement element blew up 6 weeks outside their guarantee period They were not interested at all in discussing or replacing it When I mentioned the Sale of Goods Act which states that goods must last a reasonable amount of time which can be up to six years from the date of purchase the person replied that s rubbish I explained the company that fitted it said he would expect it to last a minimum of 5 years at least and he suggested calling the place I bought it from as they are almost likely to be reasonable and replace it I called and a woman answered the phone she was very argumentative so I asked to speak with the compnies house Director Tom Blakeborough and she said she was Carol Blakeborough the owner and basically told me that s b llocks what the fitter said as is the sale of goods act and she has no intention of doing anything I get a year and that s it then proceeded to tell me what a wonderful family business it is with many happy customers and how long they have been in business If this is how they deal with their customers they won t be in business for much longer I told her my social media platforms have 200 000 followers and I will happily post my experience on them she put the phone down I cannot strongly advise that you DO NOT PURCHASE ANY REPLACEMENT ELEMENT from this mick mouse outfit I am a disabled O A P and I have to pay for a replacement to be fitted so at the very least they could have replaced the one I purchased from them bearing in mind it was no longer than 6 weeks maximum outside of their guarantee Customer service is obviously not their strong point so GIVE THEM A WIDE BERTH

Great service

Great service no hassle speedy

Did exactly what it said on the tin

Did exactly what it said on the tin I ordered the correct part It arrived in 24hrs The oven is fixed

Great response and great service

Great response and great service 48 hours from ordering to arrival Same part ordered from espares 12 days on and nothing I know who will be receiving my money from now on

Super company

Super company Great advice over the phone and very fast delivery received it next day Offer both genuine and budget parts

Good Products

It was easy to find what I needed using the model number on my product The prices were better then elsewhere and it arrived in just a few days in perfect condition

What great customer service

What great customer service I received a replacement fan and on arrival I found it was damaged Damaged in the post No quibble dispatched a replacement the same day