


Element Replacement Ltd - Cooker & Oven Element Specialists
Based on authentic user experiences
Martin Green
6737 reviews
N/A
10 months ago
Do not buy from this company
Do not buy from this company I ordered a part that didn t fit my oven wrong connections and advised by electrician not to use Their website recommended says this product fitted my oven but they have a get out clause in the small print so they are not liable for this Be careful After the recommendation by the electrician this company didn t understand the electricians concerns After sending this back they emailed to say it had been heated up and modified firstly how can you modify a heating element and secondly I did not heat this up as recommended So if it had been this has been heated up before it was sent to me So they now have a product that I returned and paid for so I question was this a return that someone else had already sent back and then sent out to me I hope this doesn t get sent to another customer How many people are they doing this to I now have to go through the small claims court to get my money back but will be good money spent showing companies like this they cannot keep doing this to customers So my advice is stay away from this company and use a reputable one
Huppeldepup Merlin
6737 reviews
N/A
10 months ago
A V O I D
BEWARE - AVOID I LOST MONEY I entered my oven model number on their website and it told me this element fits the model HOWEVER IT DID NOT IT COST ME 7 73 IN POSTAGE - Not only that TWO engineer call out charges one to remove the faulty element and tell me they had sent the wrong one and 2nd to replace with GENUINE Smeg part POOR CUSTOMER SERVICE
velton
6737 reviews
N/A
10 months ago
CHECK PRICES ELSWHERE BEFORE PURCHASE
I recently bought a grill element for 43 94 from this company only to discover that the same item was available from another supplier for 16 99 That is some difference My advice- before buying anything from this company check the price elsewhere
Paul Stacey
6737 reviews
N/A
10 months ago
My replacement element blew up 6 weeks
My replacement element blew up 6 weeks outside their guarantee period They were not interested at all in discussing or replacing it When I mentioned the Sale of Goods Act which states that goods must last a reasonable amount of time which can be up to six years from the date of purchase the person replied that s rubbish I explained the company that fitted it said he would expect it to last a minimum of 5 years at least and he suggested calling the place I bought it from as they are almost likely to be reasonable and replace it I called and a woman answered the phone she was very argumentative so I asked to speak with the compnies house Director Tom Blakeborough and she said she was Carol Blakeborough the owner and basically told me that s b llocks what the fitter said as is the sale of goods act and she has no intention of doing anything I get a year and that s it then proceeded to tell me what a wonderful family business it is with many happy customers and how long they have been in business If this is how they deal with their customers they won t be in business for much longer I told her my social media platforms have 200 000 followers and I will happily post my experience on them she put the phone down I cannot strongly advise that you DO NOT PURCHASE ANY REPLACEMENT ELEMENT from this mick mouse outfit I am a disabled O A P and I have to pay for a replacement to be fitted so at the very least they could have replaced the one I purchased from them bearing in mind it was no longer than 6 weeks maximum outside of their guarantee Customer service is obviously not their strong point so GIVE THEM A WIDE BERTH
Albin Junvik
6737 reviews
N/A
10 months ago
Great service
Great service no hassle speedy
Chris Bell
6737 reviews
N/A
10 months ago
Did exactly what it said on the tin
Did exactly what it said on the tin I ordered the correct part It arrived in 24hrs The oven is fixed
Laurie
6737 reviews
N/A
10 months ago
Great response and great service
Great response and great service 48 hours from ordering to arrival Same part ordered from espares 12 days on and nothing I know who will be receiving my money from now on
stuart jones
6737 reviews
N/A
10 months ago
Super company
Super company Great advice over the phone and very fast delivery received it next day Offer both genuine and budget parts
Emma
6737 reviews
N/A
10 months ago
Good Products
It was easy to find what I needed using the model number on my product The prices were better then elsewhere and it arrived in just a few days in perfect condition
Eddie Morgan
6737 reviews
N/A
10 months ago
What great customer service
What great customer service I received a replacement fan and on arrival I found it was damaged Damaged in the post No quibble dispatched a replacement the same day