The majority of customers report a highly positive experience with Emergency, frequently praising the fast delivery and excellent service. Product quality is consistently highlighted as excellent, with many noting that the emergency lights are easy to install and look great. Customers appreciate the competitive pricing and good value for money compared to other brands. The company’s customer service is often described as very helpful and responsive, even on weekends, and order amendments are handled smoothly. Packaging is noted as efficient and well-designed to prevent damage during shipping. However, a small number of reviews describe significant problems, including a delivery arriving five days later than promised with no explanation from customer service. Another review reports being allowed to purchase an item that was not actually in stock, with unresponsive phone support and subsequent cancellation. These issues point to occasional inventory management and communication failures. Overall satisfaction is very high, with most customers stating they will buy again and recommending the company. No reviews mention any issues with returns or refunds, suggesting either a smooth process or lack of data in that area.
What customers love
- Easy installation and well-designed lighting units
- Excellent product quality and bright LEDs
- Very fast delivery, often next-day or
- Good value for money compared to
Common concerns
- Occasional late deliveries without explanation from
- Inventory mismanagement leading to orders that
- Unable to provide a reason for
Last updated 2 months ago
