Empressmimi Reviews

Relief

I was worried when you sign up for something through instagram if it s legit or not Got an email saying my things were on hold and lovely rep looked into it right away let me know they were shipped Very excited for my first order Thank you for your customer service Jezza

Excellent customer service great products

This is a fantastic company customer service is excellent and the products are high quality and so beautiful We had a little hiccups with a shipment and they made it right Jezz was excellent and resolved our issue quickly Highly recommend you won t regret it

Jezza replied to my messages quickly

Jezza replied to my messages quickly he made me feel assured that he was handling my query was very pleasant and actioned my query quickly and happily thanks

Quick and Painless

Fit is true to size and I ve enjoyed everything I ve received When I had an issue changing the frequency of my subscription box Jezza was able to quickly address my concern Communication was painless even pleasant Thank you

Jezza was amazingly helpful and

My original order was lost in shipping not their fault and Jezza from customer service was incredibly helpful in getting my order reprocessed and sent out again with tracking I m so grateful for all her help Absolutely in love with the pieces when the arrived too

Fantastic customer service

I was having issues logging in and Jezza was extremely helpful and patient We were going back and forth for a few days and eventually got the issue resolved Other than that the lingerie itself is beautiful

Great at taking care of the customer

Empress mimi did an amazing job of getting back to me with a mistake order They acknowledge their mistake and me a happy customer by understanding and following up and correcting the missing item from my parcel They will be sending me the missing item I m glad that they are taking care of the customers Also the quality of materials are great They look beautiful and cute Can t wait to try them on My previous order Everything was well packed and looked amazing I love the box and the silk bag with the yellow rope They where super cute All their garments are sooooo pretty FAIRYTALE Vibes Will be purchasing more Thank You Empress MimiKind Regards Evie

Great customer service

Jezza was extremely helpful and friendly responding to my emails in a timely fashion I m glad the customer service is so great at Empress Mimi Jezza helped me with my concerns so quickly

Excellent Customer Service

I always appreciate a real live human who responds to my emails Jezza was professional and had a very fun and authentic vibe throughout our correspondence I was happy to receive the support and direction to remedy a charge on my CC for a duplicate order Jezza was super efficient and provided me with step by step instructions and always made it clear she was happy to help me I always have a great experience when dealing with all the Goddesses at Empress Mini