Moonmogul Reviews

This is a company built on theft

This is a company built on theft I ordered a hoodie and they emailed me it has been delivered when in fact it wasn t delivered Upon emailing customer service it wasn t delivered Jessa wrote back and asked that I check the household for the delivery when I already clearly had checked it They also send a tracking number to show to the local post office and issue a non-delivery Upon showing my local post office they said they can t even look up the tracking number because it isn t shipped through their system They better refund me though upon seeing the issues other customers have dealt with I am weary that isn t happening Do not buy their products because I doubt you ll even get them

Avoid buying from Moon Mogul

I concur with other reviewers Size v bad Terms say no refund offered for wrong size which infringes consumer rights Ive appealed for a refund but suspect they ll ignore me and already deeply regret buying from this company I would warn anyone not to do so Avoid

Load of rubbish

Product arrived as a cheap piece of ratty fabric and nothing remotely like what was shown on line The sizing was off colour off finishing off Basically a scam No care label Waste of time and money Serious buyers regret

Do not buy anything from MOON MOGUL or RED HAT INC

I purchased 4 items after getting fooled into following an Instagram ad These all look very nice and to be a high quality and had a decent price point I was stupid enough to buy one more item at a sale price after checkout It took 3-4 weeks to receive any of these items which came in cheap plastic packaging I ordered a size SMALL for all items and every one of these items is enormous and fit my 6 2 husband better than I but still an awkward fit There is no way to return anything online except to email customer service who will write back within 24 hours and send a link to initiate a return at buyers expense to ship back overseas for a store CREDIT ONLY not a refund Like I want to buy more crap that is made in China quality and won t fit What a waste of money Thanks for nothing China

No returns wrong sizing Nothing like in the pictures

Products don t look like in the pictures They don t allow returns They charged me extra for a different size of the same piece of clothing although I followed their fitment list online All their clothes are several sizes larger than what they seem An S pullover is more like an L No way to get in direct contact with them just a contact form with very limited options

Worst online experience ever

Worst online experience ever All the one star reviews are correct - advertising is misleading and probably fraudulent sizing is unreliable quality is very poor Took a long time to arrive I decided to return the garment but the returns process is so bad Read the reviews and STAY AWAY FROM THIS COMPANY

Absolute garbage company and a

Absolute garbage company and a borderline scam It took about a month to get clothing and the material was complete trash Just a clear scam instagram ad sad that instagram doesn t vet the companies the do business with PLEASE don t buy anything from them I promise you will regret it Just taking the L on this one since the only refund is a store credit

Stay away

Ordered an Item more than a month ago Horrible tracking service doesn t tell you anything unless you install an app that doesn t work in US of course Take the time to review their horrible refund return policies - if anyone finds out that they are acting outside of US regulation and wants to take action I will report my experience Products are coming from China with flat rate default option they don t disclaim the delivery time before checkout - don t count on it If you can avoid this company

Absolute garbage company

Absolute garbage company I wish I d read up on them before ordering Returns are extraordinarily difficult and if you actually get a return accepted they make the process so difficult e g customs fees that they re purposely daring you not to go through with it Shoddy workmanship in their products DO NOT BUY FROM THEM