


Based on authentic user experiences
Jon Glenn
6727 reviews
N/A
1 year ago
This is why people don t buy clothes online
I purchased a sweater from the company The sizing was too small my mistake and they said they would be willing to exchange but the zipper was broken and installed incorrectly on the sweater Attempted to return and I am already at an hour of my time navigating their email return process and 40 in return shipping on a 100 sweater and I am being told I haven t shipped the sweater back to them correctly Do not expect a monetary refund they only do store credit even though this isn t posted on their return policy Haven t purchased clothes online for a while and probably will not again
Keith Garner
6727 reviews
N/A
1 year ago
This is a company built on theft
This is a company built on theft I ordered a hoodie and they emailed me it has been delivered when in fact it wasn t delivered Upon emailing customer service it wasn t delivered Jessa wrote back and asked that I check the household for the delivery when I already clearly had checked it They also send a tracking number to show to the local post office and issue a non-delivery Upon showing my local post office they said they can t even look up the tracking number because it isn t shipped through their system They better refund me though upon seeing the issues other customers have dealt with I am weary that isn t happening Do not buy their products because I doubt you ll even get them
Jessica Mann
6727 reviews
N/A
1 year ago
Avoid buying from Moon Mogul
I concur with other reviewers Size v bad Terms say no refund offered for wrong size which infringes consumer rights Ive appealed for a refund but suspect they ll ignore me and already deeply regret buying from this company I would warn anyone not to do so Avoid
Bobby Petty
6727 reviews
N/A
1 year ago
Load of rubbish
Product arrived as a cheap piece of ratty fabric and nothing remotely like what was shown on line The sizing was off colour off finishing off Basically a scam No care label Waste of time and money Serious buyers regret
Chris Reynolds
6727 reviews
N/A
1 year ago
Do not buy anything from MOON MOGUL or RED HAT INC
I purchased 4 items after getting fooled into following an Instagram ad These all look very nice and to be a high quality and had a decent price point I was stupid enough to buy one more item at a sale price after checkout It took 3-4 weeks to receive any of these items which came in cheap plastic packaging I ordered a size SMALL for all items and every one of these items is enormous and fit my 6 2 husband better than I but still an awkward fit There is no way to return anything online except to email customer service who will write back within 24 hours and send a link to initiate a return at buyers expense to ship back overseas for a store CREDIT ONLY not a refund Like I want to buy more crap that is made in China quality and won t fit What a waste of money Thanks for nothing China
Christian Thurow
6727 reviews
N/A
1 year ago
No returns wrong sizing Nothing like in the pictures
Products don t look like in the pictures They don t allow returns They charged me extra for a different size of the same piece of clothing although I followed their fitment list online All their clothes are several sizes larger than what they seem An S pullover is more like an L No way to get in direct contact with them just a contact form with very limited options
Ian Morrison
6727 reviews
N/A
1 year ago
Worst online experience ever
Worst online experience ever All the one star reviews are correct - advertising is misleading and probably fraudulent sizing is unreliable quality is very poor Took a long time to arrive I decided to return the garment but the returns process is so bad Read the reviews and STAY AWAY FROM THIS COMPANY
Chris
6727 reviews
N/A
1 year ago
Absolute garbage company and a
Absolute garbage company and a borderline scam It took about a month to get clothing and the material was complete trash Just a clear scam instagram ad sad that instagram doesn t vet the companies the do business with PLEASE don t buy anything from them I promise you will regret it Just taking the L on this one since the only refund is a store credit
Giu Seppie
6727 reviews
N/A
1 year ago
Stay away
Ordered an Item more than a month ago Horrible tracking service doesn t tell you anything unless you install an app that doesn t work in US of course Take the time to review their horrible refund return policies - if anyone finds out that they are acting outside of US regulation and wants to take action I will report my experience Products are coming from China with flat rate default option they don t disclaim the delivery time before checkout - don t count on it If you can avoid this company
Kirby Knight
6727 reviews
N/A
1 year ago
Absolute garbage company
Absolute garbage company I wish I d read up on them before ordering Returns are extraordinarily difficult and if you actually get a return accepted they make the process so difficult e g customs fees that they re purposely daring you not to go through with it Shoddy workmanship in their products DO NOT BUY FROM THEM