


Based on authentic user experiences
Olha Volkova
6732 reviews
N/A
1 year ago
very satisfied with the technical
very satisfied with the custom service thank you very much Juliette and everyone who participated
CS CPH
6732 reviews
N/A
1 year ago
Best service EVER and great products to
Better service then I could ever expect and really good quality products Highly recommend them
Sylwia Kruk
6732 reviews
N/A
1 year ago
Best winter boots I ever had
Best winter boots I ever had
jane parker
6732 reviews
N/A
1 year ago
After reading some reviews I was a
After reading some reviews I was a little worried my boots arrived today lovely and thick fur look good quality and the fit is great
Corey Gibson
6732 reviews
N/A
1 year ago
Great Customer Service
had a tiny factory defect on one of the insoles and they send me a whole new pair of boots and I got to keep the faulty ones and they sent them express as it s winter as I m writing this review I am very happy with warm feet D
Robin Fisher
6732 reviews
N/A
1 year ago
Excellent customer service from Hannah and Chantelle
I bought a pair of boots for my wife as a surprise gift To be honest she wasn t keen on them and they were slightly small despite using the sizing guide on the website I received the boots swiftly initially and returned the boots on Monday 13th March 2023 using my own courier I have today received confirmation of a refund however 8 had been deducted from the original cost price I rang up to query it and was advised by Hannah that maybe I had downloaded and used a returns label cost at 8 on web site I told her that this was not the case and that they had been returned by the couriers we use through work Within 2 minutes I received an email confirming the additional 8 would be credited back to me within 3-5 days Really great customer service and not a foreign call centre where language issues are regularly a barrier to understanding I couldn t fault the speed in answering my phone calls taking action on my queries and the speed of refund following returning the pair of boots Excellent
Ellie
6732 reviews
N/A
1 year ago
Amazing customer service
Amazing customer service with quick and extremely useful replies Nothing was a bother to them and they helped with my order so well I would recommend this company to anyone just for their customer services Thank you
Tobias P tzer
6732 reviews
N/A
1 year ago
The Great Australians
Great Shoes I love them and my little girl too
Ian
6732 reviews
N/A
1 year ago
Excellent customer service
On a recent trip to Australia I purchased a pair of Emu Boots on my return to the UK a problem developed I reported it to Emu UK who informed me my contract was with the Australian retailer and suggested I contacted EMU Australia After one email to Australia a solution outside normal conditions of supply was found and a replacement pair of boots arrived supplied by EMU UK The whole process took from initial email to new boot delivery was just over a week Excellent customer service
Susanna van der Heide
6732 reviews
N/A
1 year ago
Customer services - delivery
On 22-nov I ordered a pair of boots Date of delivery changes every time I log in The date is set on 15-18 december curious what it will be tomorrow Two to three days delivery turned into three to four weeks and still counting I have send a mail to customer service still no answer I should have checked the reviews before ordering