Emuaustralia Reviews

Best winter boots I ever had

Best winter boots I ever had

After reading some reviews I was a

After reading some reviews I was a little worried my boots arrived today lovely and thick fur look good quality and the fit is great

Great Customer Service

had a tiny factory defect on one of the insoles and they send me a whole new pair of boots and I got to keep the faulty ones and they sent them express as it s winter as I m writing this review I am very happy with warm feet D

Excellent customer service from Hannah and Chantelle

I bought a pair of boots for my wife as a surprise gift To be honest she wasn t keen on them and they were slightly small despite using the sizing guide on the website I received the boots swiftly initially and returned the boots on Monday 13th March 2023 using my own courier I have today received confirmation of a refund however 8 had been deducted from the original cost price I rang up to query it and was advised by Hannah that maybe I had downloaded and used a returns label cost at 8 on web site I told her that this was not the case and that they had been returned by the couriers we use through work Within 2 minutes I received an email confirming the additional 8 would be credited back to me within 3-5 days Really great customer service and not a foreign call centre where language issues are regularly a barrier to understanding I couldn t fault the speed in answering my phone calls taking action on my queries and the speed of refund following returning the pair of boots Excellent

Amazing customer service

Amazing customer service with quick and extremely useful replies Nothing was a bother to them and they helped with my order so well I would recommend this company to anyone just for their customer services Thank you

The Great Australians

Great Shoes I love them and my little girl too

Excellent customer service

On a recent trip to Australia I purchased a pair of Emu Boots on my return to the UK a problem developed I reported it to Emu UK who informed me my contract was with the Australian retailer and suggested I contacted EMU Australia After one email to Australia a solution outside normal conditions of supply was found and a replacement pair of boots arrived supplied by EMU UK The whole process took from initial email to new boot delivery was just over a week Excellent customer service

Customer services - delivery

On 22-nov I ordered a pair of boots Date of delivery changes every time I log in The date is set on 15-18 december curious what it will be tomorrow Two to three days delivery turned into three to four weeks and still counting I have send a mail to customer service still no answer I should have checked the reviews before ordering