


Based on authentic user experiences
Rachael lyons
6737 reviews
N/A
10 months ago
Dreadful experience
Dreadful experience Made my disabled daughter stand queuing for an 1 hour for security No provision for disabled people Staff rude Toilets disgusting with overflowing nappy bins
mrs c wake
6737 reviews
N/A
10 months ago
Crazy queues and antiquated security
Less than one star I see on this site that many people have had the same appalling experience at this airport It beggars belief actually in this day and age that it could be so hopeless One person checking in two flights Painful Then you go to security where there are only two belts operating very slowly in a very old-fashioned way No plastic bags provided for liquids at all Then passport control two people operating for 4-5 flights Then walk through a very tired old duty-free shop which looks like it s going to be renovated and taken over by Heinemann thank goodness but let s see if they do a better job than the current store Then the same poor check-in person has to come and let everybody board the flight through one channel again very slowly group by group in rather a chaotic way Given that this airport is in Europe there should be no excuse for such lack of staff cleanliness terribly old-fashioned D sseldorf city has a huge exhibition Centre which attracts tens of thousands of visitors who have to fly in to attend the shows Simply cannot understand how this airport has not been refurbished and its systems upgraded Get there hours in advance so that you don t miss your flights You have been warned
Linda Martin
6737 reviews
N/A
10 months ago
It is the worst airport I have ever
It is the worst airport I have ever used 3 hours to check in and go through security Massive queues One person checking boarding passes and just 2 security channels Thought we had missed our departure Will never use it again Rude and dismissive staff
Daud Mohammed
6737 reviews
N/A
10 months ago
Massive que at passport control
Massive que at passport control Massive que at security The chance of missing your flight is very high We almost missed the conecting flight Only because the people in the que let us go ahead thanks to them we made it on the plane We had to pay 45 to check in Very bad atmosphere in the airport Unfriendly staff and confusing signs
BB
6737 reviews
N/A
10 months ago
Can you give less than 1 star
If I could give it less than 1 star I would Landed to a 45 minute queue for passport control with no real area to queue we were up and around stairs That was our first impression the airport was too cramped On our departure we arrived to see all three departure gates A B C were being fed through 3 boarding pass control gates There was a queue as far as the eye could see past all the check in desks Where two large queues met there was a huge gathering of people which meant queuing was pointless Once we were through the boarding pass gates we queued for another 45 minutes for security Awful organisation no guidance no communication Did well to make our flight Worst airport I ve ever been to
casalpalocco
6737 reviews
N/A
10 months ago
For years I am traveling to and from
For years I am traveling to and from Dus Airport After Covid this Beautiful Airport is runned down completely Dirty filthy For traveling be advised to arrive a day before your flight in order not to miss it One open security check for thousands of traveling passengers The most unfriendly and rude staff Our on time flight was delayed because the Airport does not have sufficient staff to get the luggage on time out of the arriving flights A total disaster An Airport in one of the richest countries in the workd What a disgrace Hopefully they will change the management and return to the good service this Airport offered before
GVM
6737 reviews
N/A
10 months ago
Worst airport ever
I fly an average of 12 times a year and Dusseldorf airport is the worst airport I have ever been to They stole half of my 100ml liquides because the plastics bags were to big I always use the same plastic bags for my liquides all over the world and this was never a problem anywhere They treated us like criminals and were very arrogant They abused their power on us and we almost missed our flight I will never fly from this airport again and advise anyone not to go here Go to Keulen airport much better
P Butcher
6737 reviews
N/A
10 months ago
Unfriendly staff
Flown with Eurowings great company nothing wrong with that but D sseldorf AirPort is not recommended by me Especially because of the very unfriendly staff and sometimes on the rude side especially at the security check If you don t fly too often it s not a nice start to your holiday
Michael Mc Mahon
6737 reviews
N/A
10 months ago
Don t touch SIXT
Don t touch SIXT Despite charging the full car rental cost beforehand if you arrive late they give your car away - they then charge more to help you I was honoured to pay more to get a car when we arrived late told to wait 2 hrs if I wanted my original choice I am sure they saw the 2 young kids with me Well done SIXT everyone I spoke to in Germany was surprised thought you were better Lots of other and more honest car rental companies
Nicholas
6737 reviews
N/A
10 months ago
Absolute shocker of an airport
Absolute shocker of an airport Had to wait 25 mins for steps when we landed Hour long queue at immigration Departure was much worse 90 mins to get thru security Luckily we arrived 3 hours before Lots of people missed the flight Avoid this airport