Ers-online Reviews

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ers-online.co.uk
3.67
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.67 out of 5 by 129 Happy Customers

46.5%
14.7%
14%
9.3%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Customers frequently praise ERS for fast delivery, great customer service, knowledgeable staff, and good product quality. Many reviews highlight helpful advice, quick dispatch, and reliable products. However, several recurring complaints mention misleading delivery promises, slow actual delivery, out-of-stock items, poor communication, and issues with returns or refunds. Overall, service quality is seen as strong but inconsistent in fulfillment.

What customers love
  • Fast delivery
  • Great customer service
  • Helpful staff
  • Good product quality
  • Easy ordering
Common concerns
  • Slow delivery
  • Out of stock
  • Misleading delivery
  • Poor communication
  • Returns issues

Last updated 4 days ago

A

All good

All good speedy delivery service customer service also spot on
C

Good service

Order confirmation stated delivery within 3-5 working days but as this was a bespoke label the delivery took longer This could have been amended in the order confirmation document
C

Very supportive and promptness except

Very supportive and promptness except need to slightly flexible based on the need of the hour
C

Inkjet batch coder machine

Good batch coder machine easy to use and set up It would be better if it was more compact to use on smaller bottles
T

Emily is a star

Really good range of products I had to return items last year due to ordering the incorrect ones and Emily in the sales team was absolutely fantastic I went straight to her this time to help with a VAT issue and again she didn t disappoint The only downside is the cost of shipping for offshore more than the cost of the actual item but it is what it is
G

LATEST AVAILABLE UPDATES OF GOODS QUICK

TRANSPORT IS VERY EXPENSIVE WHEN YOU EXPORT OUT OF UK OTHERWISE ALL IS EXCELLENT SERVICE WOULD BE BETTER IF UK JOINED EU AGAININ MY OPINION
A

Sales Team need to be more helpful

We are using our own DHL account to ship but ERS sales doesn t want to help us to contact DHL local for pick up even we are facing problem with the arrangement Luckily we have Charlotte Clarke who is very kind and help us contacted DHL for the pickup and everything went smoothly Thank you very much for your kind assistance and willing to help customer dissolved the problem on time
B

ERS ordering process was easy to

ERS ordering process was easy to follow The process took 10 MinutesHowever the parts came from Germany vis UPS who then took over 8 days to deliver
N

Helpful friendly staff Although there a

Helpful friendly staff Although there a slight mishap in that it wasn t noted that the item had not gone out for delivery on the day of the order However the refund for missed next day delivery was issued very promptly

About Ers-online

Fast next day delivery on Mobile Computers, Label Printers, Barcode Scanners and More. For Free Advice Call +44 (0) 1234 855300

United States

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