Ers-online Reviews

Barcode Scanners | Label Printers | Mobile Computers | ERS

ers-online.co.uk
3.67
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.67 out of 5 by 129 Happy Customers

46.5%
14.7%
14%
9.3%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Customers frequently praise ERS for fast delivery, great customer service, knowledgeable staff, and good product quality. Many reviews highlight helpful advice, quick dispatch, and reliable products. However, several recurring complaints mention misleading delivery promises, slow actual delivery, out-of-stock items, poor communication, and issues with returns or refunds. Overall, service quality is seen as strong but inconsistent in fulfillment.

What customers love
  • Fast delivery
  • Great customer service
  • Helpful staff
  • Good product quality
  • Easy ordering
Common concerns
  • Slow delivery
  • Out of stock
  • Misleading delivery
  • Poor communication
  • Returns issues

Last updated 4 days ago

A

Good range quick delivery

Good range of products and great service There seemed to be some sort of stock issue with 1 of my items as it was sent separately by a different service but both turned up within 10 minutes of each other and quicker than I expected Recommended
S

I m so glad we found ERS Darius is a real star

We are new to all of this and we needed some advice and guidance before making for us a large investment Darius was wonderful right from the start he has shared his industry knowledge and helped us to make better decisions He has been patient and generous with his time helping us decide on the printer best suited to our needs and then on to the most suitable print medium We really couldn t have done it without him He has been the only contact within the company we have spoken to but I m sure his attitude is representative of the culture within the company Caring helpful knowledgable and very driven towards a great customer experience We are so impressed with our experience with ERS and would have no hesitation in recommending them to anyone Many thanks from Alan Nikcy of Sour Power Vinegars
J

Very impressed

Very impressed There was an issue with payment going through but I was contacted promptly via email Gave ERS a call and all was sorted very quickly and labels turned up on time next day Excellent customer service
A

the person that took my call was

the person that took my call was amazing really helpful within minutes the whole purchase was done he explained everything so clearly I will be needing more components I will not hesitate a second in calling you again Excellent really eleven out of ten
R

Amazing service

Amazing service I ordered a pos printer and straight away they asked if I was sure it was the right printer for my needs luckly for me it was not and they advised the next best option plus more future proof fantastic and so much better than their competitor which I shall not name here
R

Absolutely brilliant service

Absolutely brilliant service we need advice so called up and the chap sorted us out in no time Always very helpful Thank you We will be back for more labels ink ribbon soon
C

We have bought a lot of products from

We have bought a lot of products from ERS and always got them very quickly Also we received a very good service from their online chat system For example one of our printer in warranty period had a problem then they sent the courier to pick up to repair After repairing we got it without any extra cost
T

Truly amazing customer service

Truly amazing customer service I dealt with Darius Warr a Sales Executive at ERS His help assistance and advice with purchasing his dealing with the transaction and shipment and then subsequent after purchase help has been phenomenal At this time to find Customer Service like this is both a joy and quite rare Please do not hesitate in using this great company
K

Excellent customer service

Excellent customer service Placed an order flying blind online got a phone call the next day to go through the order and make sure I had ordered a printer suitale for my needs Had a problem setting up the printer when it arrived received a phone call helping me through When the problem couldn t be resolved the arranged collection fixed the issue and sent it back to me Can t fault them
A

Fantastic customer service experience

I had never bought ink for our printer before and found ERS by looking to see who would be the cheapest supplier Not only were they the cheapest but the customer service was S Tier I received a phone call from Steve shortly after placing my order who had rung to check I had ordered the right ink for my printer as unbeknownst to me there are 2 different versions and choosing the wrong one would be disastrous for my poor printer I had indeed ordered the wrong ink and Steve quickly sorted this for me with no extra input on my part My ink also arrive significantly sooner that I had expected Fantastic service and the cheapest supplier I found

About Ers-online

Fast next day delivery on Mobile Computers, Label Printers, Barcode Scanners and More. For Free Advice Call +44 (0) 1234 855300

United States

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